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New Participant
February 11, 2021
Question

Marketo not pushing information to Salesforce

  • February 11, 2021
  • 1 reply
  • 2729 views

Hi there, I have been working on a landing page and form to submit potential leads to Salesforce. When everything is approved and I try to submit a test lead via the form on the landing page it only gets created in Marketo but not Salesforce. I have already checked if Marketo is syncing to Salesforce and it is. I have tried using a cloned form with changes to fit the criteria needed and creating a new form (similar criteria) and both only show in Marketo and not Salesforce. I did use the form I originally cloned to see if that worked and it did, however, the criteria is obviously not what need for this project. 

 

Please let me know what criteria or pictures I can provide to give you guys a better idea. I'm new to Marketo so any suggestions and help would be greatly appreciated, thanks! Attached are two screenshots, the first is the cloned version and the other is a brand new form. I did receive different options for drop down on the LSD & How did they reach us? so I used what best fit. The criteria the leads would be filling out is basic information; name, email, phone, etc.

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1 reply

New Participant
February 11, 2021

There are two things you can try:

i) Wait for 5 minutes to see if the lead then syncs to Salesforce. Marketo and Salesforce sync every 5 minutes on their own to transfer lead info.

ii) If i) does not work then use the "Sync Person to Salesforce" flow action in a smart campaign or find the person in a list view and do the same.

 

If the lead still does not sync after ii) then screenshot the error returned from the activity log here for further debugging

New Participant
February 11, 2021

Thanks @tyronpr, I'll give this a try!