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megweber221
New Participant
September 12, 2024
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Marketo not recognizing ".us.com" email format as valid email address

  • September 12, 2024
  • 2 replies
  • 1650 views

A user tried to register through a Marketo form for one of our upcoming webinars, but Marketo is not recognizing the email format as valid. I think it's because the email contains ".us.com." Is there a way to allow this email format?

 

For more context, the email is: [first initial].[last name]@[company name].us.com

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Best answer by Ishita_Chawra

@megweber221 Hi!

1. Check the "Global Form Validation Rule" in the admin settings for exclusions

2. Check the webpage code for the invalid address exclusions

If any/above is not setup and still the issue persists...please share the lading page URL for further exploration.

 

(Edited/updated)

2 replies

SanfordWhiteman
SanfordWhiteman
New Participant
September 12, 2024

You’ll need to supply your URL.

 

This is not standard behavior. Marketo only validates that the email address is syntactically valid (sandy@example.us.com  is valid).

Ishita_Chawra
Ishita_ChawraAccepted solution
New Participant
September 12, 2024

@megweber221 Hi!

1. Check the "Global Form Validation Rule" in the admin settings for exclusions

2. Check the webpage code for the invalid address exclusions

If any/above is not setup and still the issue persists...please share the lading page URL for further exploration.

 

(Edited/updated)

SanfordWhiteman
SanfordWhiteman
New Participant
September 12, 2024

CSS doesn’t have anything to do with email validation.

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