Marketo not showing webpage activity information for leads created from WebService API source | Community
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M
Mkhanna0510
New Participant
June 22, 2023
Question

Marketo not showing webpage activity information for leads created from WebService API source

  • June 22, 2023
  • 2 replies
  • 3836 views

Hi, 

We have observed that some leads have blank webpage activity information for the last 7 days and this is mainly for API-created leads. We have a Dev. Sign up page and our Dashboard is sending the information to Woopra and then from Woopra to Marketo. The Munchkin cookie is working fine but not able to track the issue. Also, we are in the process to implement the Segment tool to our Tech Stack and have implemented the segment code to our brand website and other pages. Not sure if the Segment code is making some impact but open to know your thoughts.

2 replies

Katja_Keesom
Katja_Keesom
Community Manager
June 23, 2023

Agree with @sanfordwhiteman , we need a bit more info here. Questions that I have offhand in addition:

  • Did all the leads that came in through the API actually come in via the sign up page? If they are from other sources where they did not visit the website the observation is actually correct.
  • Is it not simply the case that they did not accept cookies? Is there actually a cookie associated with these records?

It could help if you share the sign up page.

M
Mkhanna0510Author
New Participant
June 23, 2023

@katja_keesom @sanfordwhiteman Thank you for replying on this thread. Firstly, "working fine" means that I have checked the presence of the Munchkin code on the sign-up page. This is the sign-up page URL as requested, let me know if I can add more information here.

SanfordWhiteman
SanfordWhiteman
New Participant
June 23, 2023

Again, what REST API endpoint(s) are you using and what data are you passing to them?

 

This non-Marketo page only shows us that the Munchkin cookie is being set in the browser. That doesn’t tell us what you’re doing with it on the back end.

SanfordWhiteman
SanfordWhiteman
New Participant
June 22, 2023

(a) What do you mean by “working fine”?

(b) Which API endpoint are you using to associate Munchkin cookies with leads? Be detailed, there’s not enough here to work with yet.

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