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David_Friedman
New Participant
April 3, 2019
Question

Marketo's email editor is obviously terrible

  • April 3, 2019
  • 13 replies
  • 12429 views

All,

Since Marketo's email editor is obviously terrible...

What other email editors do people use to get anything done?

Thanks,
Dave

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13 replies

Colby_Hooley
New Participant
April 13, 2020

I was also shocked at the low quality of Marketo's email editor tool. Hopefully enough people chime in on this to get this bumped up the priority list to improve sooner than later. 

Bram_Valdez1
New Participant
April 12, 2019

Yes, we had a template built as well. The modules are very similar to what's available in dreamweaver and it's made our lives much easier to build directly in Marketo. I'm more disappointed with Marketo's form functionality and Landing Pages. Would be great to have built in recaptcha on all forms and an update with the landing page editor.

For now we've moved to Instapage for all landing pages which is much easier to design with and has much sleeker forms to work with.

Grégoire_Miche2
New Participant
April 21, 2019

Then vote for the ideas listed here:

-Greg

Rachel_Thomas
New Participant
April 12, 2019

We were also frustrated with Marketo's email builder, mainly because of the specific syntax vs. actual coding and because most of the Marketo templates didn't want to render correctly in Outlook, which is the primary email client of our customers. I happened to come across the Hoosh template builder, which is not code-free, but does give some flexibility in building an initial template.

Grégoire_Miche2
New Participant
April 12, 2019

As already written there, all the power of the editor is linked to the quality of the template you are using.

There is still room for improvement, though. Read this: Email editor 2.0 is leaving room for a v2.1

-Greg

Bappy_Hashem
New Participant
April 11, 2019

Not affiliated to envato or anything. Just thought to share this idea - use a modern drag and drop email builder that supports Marketo and then import the whole HTML. Use Marketo to only send out emails, tracking and such but build the email itself externally. This one is a very good option:

https://themeforest.net/item/miaghi-multipurpose-email-builder-access/11650017

Jeff_Kew1
New Participant
April 5, 2019

To echo some others. Going with a master template that holds all modules is the way to go. While at SAP I reached out to knak looking for a mailchimp like editor based on modules. We eventually decided with having their consulting side: Revenue Pulse, build out an editor 2.0 template with all the modules - from the master template we could create unlimited derivatives that could be applied to different products etc... but still hold on to the parent brand. There were a couple extra modules that team members needed later on, and Revenue Pulse was able to add them in later. However, it's been a few years now so I would imagine they could recommend a very robust master template with every conceivable module.

SanfordWhiteman
New Participant
April 5, 2019

Guys, remember that Nation rules do not allow promoting your company.

SanfordWhiteman
New Participant
April 5, 2019

Well, the rules are there so threads don't become flooded with ads... no matter whether someone's product or service is fit-for-purpose.

Tashmeem_Waqas1
New Participant
April 4, 2019

Hi David,

Sorry you're having a frustrating experience but I have to agree with Grace and everyone else who said its more to do with your Email Template rather than the Marketo Email Editor 2.0. The way your template is designed makes a massive difference when it comes to creating and editing your emails. For Example: We have a client that had the hardest time building emails and had to get my help to update the html in each email to achieve the simplest things (less white space between modules or even text sections within the module, changing background colour of modules, changing image sizes etc) because the agency that created the template did not understand Marketo syntax. We recently had a new template designed for them (we used Email Monks) and its literally cut down the time it takes to build/edit emails by more than half.

Investing in a good custom template design is totally worth it and will save you A LOT of time, effort and frustrations in the long run.

Good luck,

Tash

Leticia_DoPrado
New Participant
April 4, 2019

Preach David! It's kind of crazy that you have to:

  1. Use Marketo's very limited built-in templates or
  2. Learn how to code -oh, and even if you do know how to code, you have to know specifically how to code Marketo's "syntax modules" , otherwise, you can't edit anything in the email once it's in Marketo without (drum rolls please) going into the code...again!

If you do find a solution that doesn't require you to hire coder, please share!

Grace_Brebner3
New Participant
April 4, 2019

I totally understand the frustrations, but I think it's misleading and arguably defeatist to consider these as the only two options - there's more options, and the first two you've presented aren't (in my opinion) inherently awful choices. You can:

  1. Use Marketo's basic starter templates (which are designed to be a starting point)
  2. Expand your skill set by learning to code for email (a highly attractive skill in this industry) and how to use Marketo's simple and easy to use syntax within your HTML (i.e., include a few additional details to with ids and classes at appropriate sections to enable additional user-friendly functionality).
  3. Develop a strong business case to hire a developer with email specific knowledge (which is an awesome resource to have).
  4. Partner with other areas of your business who would benefit from developer resource to create a joint business case to hire one - noting that any decent email developer would be able to learn Marketo's syntax quickly, and many people with email development skills are multi-skilled in enormously beneficial areas such as web development, email/web design, UX, etc.
  5. Partner with one of the many knowledgeable and affordable third parties who can develop email templates that are specifically designed to suit both your brand and your in-editor requirements.
  6. Utilise one of the many third party plug ins mentioned in this thread to scale your email creation in a drag-and-drop style.

I'm sure there's more choices beyond that, too.

Equally, I think the expectation that Marketo should provide fully realised and comprehensive advanced email templates free-of-use is unrealistic and impractical. It doesn't really (in my opinion) make sense for Marketo to devote resources to developing advanced versions of their starter email templates, when:

  • Most Marketo customers (particularly users above level 1 maturity) are likely to be using custom templates and wouldn't benefit from updates to the starter templates.
  • A larger number of customers would benefit from investment in developing additional platform functionality instead.
  • No two businesses needs are going to be the same for an email template - the starter templates are therefore designed to be as best fit for as many people based on the type of users who utilise them, and it would be incredibly difficult to develop advanced templates that would have high adoption for this same reason.
  • Further to that, email clients are constantly evolving on what they do and don't accept, display, respond to, etc, so the more complicated an email template is, the more ongoing maintenance it's likely to require to ensure consistent responsivity across clients over time.
  • And each database may have a completely different skew of dominant email clients that an email must be responsive across, so Marketo wouldn't have the benefit of being able to disregard or prioritise responsiveness across specific clients based on how that client is represented in your database, like can be done when you develop a custom one.

I'm not arguing that these difficulties you're experiencing aren't real or frustrating, actually the opposite - the fact that I've experienced those same frustrations is how I've learned a lot about the complexities of email development, client testing, and eventually come to develop my own templates and use the full power of Marketo's email editor in a way that's effective for both me and my users.

Sorry for the long rant, but I guess TLDR; this is a complex and nuanced subject with no single, perfect OOB solution for everyone, but there's resources out there to make it easier for a range of different needs.

Veronica_Holme4
New Participant
April 4, 2019

I can't agree enough with what Grace has very eloquently said. Marketo is an advanced tool, it does a vast number of things beyond send email, and is used by a great many users in many complex ways. Design is something that is so incredibly specific to an organisation that I doubt more than 5 percent of their users would ever use an overly-complex out of the box template even if they did develop one.

Also +1 to recommendations for Knak. I have put many of my clients onto it.

Mahurrinah_Sims
New Participant
April 4, 2019

We use a really simple platform called beefree.io​ we're also checking out Stripo, which was mentioned above.

Andy_Theimer
New Participant
April 4, 2019

Bee free is the way to go... by far the best tool I've used. Pretty sure Knack uses the Bee editor but built a smooth Marketo integration to make life even better for us Marketo users.