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A
Anonymous
November 18, 2015
Solved

Marketo stops working suddenly

  • November 18, 2015
  • 4 replies
  • 1638 views

Good Afternoon, 

How many hours of work do I still have to waste, before you guys improve your software. It stops working without any reason - either error 404 or asks me to refresh browser.

Above all there is no basic option like autosave.

I find it very annoying and I am close to switch to another provider. Thank you!

Joanna

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Best answer by Josh_Hill13

Support should help directly.

There are many reasons for that issue, although it is hard to tell without more information:

  • going to an asset URL that no longer exists or you are not logged in
  • pod issues, which only support can address
  • number of trigger campaigns running
  • browser - remember IE 9 and below are not supported at all. I usually use Chrome and Safari just fine.
  • specific bugs, which should be logged.
  • clicking away too quickly before the auto save finishes (watch that clock change first!)
  • LP and Email editors used to crash sometimes, but it depends on what you are doing. I haven't had problems recently.
  • asking a smart list or report to crunch too much data (waiting forever now, but I know I asked it to do alot). It will usually come back. Just open a diff tab and do something else.

4 replies

A
Anonymous
November 19, 2015

Hi All,

Thank you so much for your help.

I will contact the support.

Have a great day ahead!

Cheers,

Joanna

Josh_Hill13
Josh_Hill13Accepted solution
New Participant
November 18, 2015

Support should help directly.

There are many reasons for that issue, although it is hard to tell without more information:

  • going to an asset URL that no longer exists or you are not logged in
  • pod issues, which only support can address
  • number of trigger campaigns running
  • browser - remember IE 9 and below are not supported at all. I usually use Chrome and Safari just fine.
  • specific bugs, which should be logged.
  • clicking away too quickly before the auto save finishes (watch that clock change first!)
  • LP and Email editors used to crash sometimes, but it depends on what you are doing. I haven't had problems recently.
  • asking a smart list or report to crunch too much data (waiting forever now, but I know I asked it to do alot). It will usually come back. Just open a diff tab and do something else.
Mike_Reynolds2
Mike_Reynolds2
New Participant
November 18, 2015

Joanna,

I'm sorry that you're having trouble with your instance. I'm going to move this discussion over to the Support space, but if you're having problems, I would definitely recommend creating a Support case. This can be done through the Community Support Portal online, or by emailing Support at support@marketo.com. You do also have the option to call in to Support at 650-376-2302

A
Anonymous
November 18, 2015

Sorry about the inconvenience. Did you email supportfeedback@marketo.com?

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