Marketo stripes out the +1 from the Phone Number | Community
Skip to main content
RaulEr
RaulEr
New Participant
April 19, 2022
Solved

Marketo stripes out the +1 from the Phone Number

  • April 19, 2022
  • 1 reply
  • 2028 views

Hi guys!

 

Does Marketo stripe out the +1 from the Phone Number field? There was an insert from an API call, then I see this in the log.

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by SanfordWhiteman

You must have an SFDC data normalization package, or potentially custom Apex trigger, doing this. Like Darshil says, it’s not Marketo.

1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
April 19, 2022

Looking at the activity details snapshot, seems like this change was synced to Marketo from the Salesforce. OOTB Marketo does not remove the + sign from the data stored in the Phone Number field.

RaulEr
RaulErAuthor
New Participant
April 19, 2022

ThanksDarshil. Do you know where can I look to see if Marketo or SF did this?

 

- Raul

Darshil_Shah1
Darshil_Shah1
Community Manager
April 19, 2022

The source and the reason values of  the change data value activity in the snapshot you shared indicates the CDV was synced from the SFDC. In case of the CDV activity originating  from the Marketo, the reason would have the campaign name or manual person edit based on if the change was done by a campaign or by a manual edit on the field.

Terms & ConditionsAccessibility statement

Loading footer...