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Anton_Belo1
Level 2
February 5, 2016
Solved

Marketo support line

I tried to call support twice this am and got routed to Japan. Anyone else get this issue?

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JohnCl9Accepted solution
Employee
February 5, 2016

Hi Anton,

I've notified our support phone manager, and I'll let you know what we can find.

John

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2 replies

JohnCl9
Employee
February 5, 2016

Hi Anton,

Thanks for letting us know.  It looks like there was a change in the phone system logic, so while you didn't actually get routed to the Japan line, you did get the Japanese voicemail prompt.  We've fixed that now, so it shouldn't happen again.

Thanks again!

John

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    JohnCl9Accepted solution
    Employee
    February 5, 2016

    Hi Anton,

    I've notified our support phone manager, and I'll let you know what we can find.

    John

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