Marketo tracking links breaking when velocity script tokens used | Community
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Barry_Moffat2
Barry_Moffat2
New Participant
June 12, 2018
Solved

Marketo tracking links breaking when velocity script tokens used

  • June 12, 2018
  • 1 reply
  • 3587 views

Running into an issue where email links (that use script tokens) are breaking when the Marketo tracking link is added on test or live sends.

Basically our script token adds a specific web subdomain (e.g. "Sandiego") to URLs depending on the local office of our client. For example, the HTML for the link would look something like this:

<a href="{{my.branch-link-subdomain}}.examplewebpage.com"> text I want to hyperlink</a>

On the preview, everything populates correctly using live leads and the link works. However when the email is sent and Marketo redirect tracking link is added, the links no longer work. When clicked, users get either of the following messages:

OR

If I remove tracking on the link, it works fine.

Has anyone come across this? Is there a known issue with the use of script tokens in links?

Appreciate the advice.

Best answer by SanfordWhiteman

When you use Velocity tokens, output the entire <a> tag including the closing </a> from Velocity.

This is a known requirement to emit tracked links from VTL.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
June 12, 2018

When you use Velocity tokens, output the entire <a> tag including the closing </a> from Velocity.

This is a known requirement to emit tracked links from VTL.

    Barry_Moffat2
    Barry_Moffat2Author
    New Participant
    June 12, 2018

    Thanks, Sanford. Appreciate the help.

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