Member Status Not Updating
Hi - I imagine this is a really basic question, but I'm trying to help out a client. They have set up email programs, and we would like the member status to update as the user takes action. However, 100% of the members continue to just have the status "Sent". It never updates to the other options: Delivered, Opened, Clicked, etc. How would I get this to update?
I found this documentation: https://experienceleague.adobe.com/docs/marketo/using/product-docs/core-marketo-concepts/smart-campaigns/program-flow-actions/change-program-status.html?lang=en
However, it is light on details. Does anyone know of better documentation for making sure that campaign members have their status updated correctly for each email?
