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Jenny_Sowinski
Jenny_Sowinski
New Participant
October 13, 2017
Solved

Members are not transitioning through streams

  • October 13, 2017
  • 1 reply
  • 2215 views

Hi,

I am experiencing a few issues with my nurture program - people are not moving into other streams as we have set them up to.

They have received the first email in the main stream, and then those that have clicked on certain links are then supposed to move to additional streams, but this has not happened.


We can see that people have opened and clicked, and the transition rules that have been set up on the stream that we are pulling people into are: email is XYZ, link is XYZ.

Do we need to duplicate this in the smart campaign flow or does it happen automatically?

Thanks

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Best answer by Josh_Hill13

If it's  not triggering then there's something off in your Transition Smart List. Please post a screenshot.

I prefer running batch smart campaigns to manage this more flexibly. Also, 99.999% of situations DO NOT require a triggered transition because you are sending X times per week or month. Do you really need to take action immediately?

1 reply

Josh_Hill13
Josh_Hill13Accepted solution
New Participant
October 13, 2017

If it's  not triggering then there's something off in your Transition Smart List. Please post a screenshot.

I prefer running batch smart campaigns to manage this more flexibly. Also, 99.999% of situations DO NOT require a triggered transition because you are sending X times per week or month. Do you really need to take action immediately?

Grégoire_Miche2
Grégoire_Miche2
New Participant
October 16, 2017

+1 on Josh here. Batch SC are better, starting with easyness to debug and also more powerful.

Please provide a screenshot.

-Greg

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