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Idoia_Mañes_Esn
Level 2
Jun 20, 2019 1:51 PM UTC
Question

Members missing in an email program

Why a person that received and clicked in an email (it is registered in his activity log) doesn´t appear in the Members tab of the program? It is an operational email. 

Thanks.

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3 replies

Jep_Castelein2
Jep_Castelein2
Level 10
Jun 20, 2019 4:15 PM UTC

I don't think that's an automated process. You need to create a Smart Campaign to make people members on Email Click (and exclude the unsubscribe link, if any). Of course, the first question may be whether you need them to be members for an operational email. 

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Idoia_Mañes_EsnAuthor
Level 2
Jun 21, 2019 8:13 AM UTC

Thanks, Jep. The smart campaigns are created exactly the same as other programs where the figures match perfectly. This is why I need to know where they don´t for that email. 

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Jep_Castelein2
Jep_Castelein2
Level 10
Jun 21, 2019 4:27 PM UTC

Hard to answer that without seeing the setup. I would open a support ticket. 

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