🗣️ [Mentor Erin Pollack] 🌟 Adobe Marketo Engage Community Mentorship Program 2024 🌟 | Community
Skip to main content
jon_chen
Community Manager
May 23, 2024
Question

🗣️ [Mentor Erin Pollack] 🌟 Adobe Marketo Engage Community Mentorship Program 2024 🌟

  • May 23, 2024
  • 14 replies
  • 8916 views

Hello Community, 

 

Welcome to the Adobe Marketo Engage Community Mentorship Program 2024! This is the featured Community Discussion thread for your Adobe Marketo Engage Community Mentor, Erin Pollack  (@erinpollackq2) who will be here to guide and support you and your peers with your Adobe Marketo Engage questions as you prepare for your Adobe Marketo Engage Professional (AD0-E555) exam, through to the end of the program.  

 

 

A little bit about your Adobe Marketo Engage Community Mentor, Erin:

 

 

 

With 10+ years of experience in marketing automation, analytics, digital marketing, CRMs, workflow design and more, I have a passion for technology and marketing. I have worked in different industries such as oil & gas, cyber security, retail, software, financial services, and non profit organizations. Holder of Marketo Engage Professional Adobe Certification, I have also been a Austin Marketo User Group speaker and spoke at the 6sense Breakthrough Conference about maximizing ABM efforts through Marketo Engage. Marketing technology excites me, but being able to help someone learn more about a tool or grow in their expertise is really what fills my cup!

 

 

 

 

 

 

Aspirants mapped to Erin Pollack @erinpollackq2 

 

  1. @ameliada 
  2. @amackenzie1 
  3. @sadhanara 
  4. @laevinsdad 
  5. @jeffhensiek 
  6. @sanket_shinde 
  7. @emilypirovitz 

How to Participate  

  1. Aspirants’ goal is to clear their Adobe Marketo Engage Certification during the duration of the program: May 17th , 2024 – June 21st, 2024.
  2. Aspirants: Post your Questions in this thread to connect with your Mentor Erin, and your fellow Aspirant peers.  
  3. You are all preparing for the same Certification, so feel free to use this space to share what you’re learning and collaborate!  

 

Suggested Next Steps for Aspirants: 

  • Update your Community Profile photo with your latest headshot so that you can stand out to your Mentor and Peer Aspirants. 
  • Like this thread to confirm your participation in the program 
  • Introduce yourself to Erin and your Aspirant peers by replying to this Thread! Break the ice by introducing yourself (location, org/ company, etc.) and your experience with/ interest in Adobe Marketo Engage 
  • Post your Questions to this thread as you begin learning more about the Adobe Marketo Engage Professional (AD0-E555) certification
  • Test your Marketo Engage knowledge by browsing through the Adobe Marketo Engage Community Questions and taking your best shot at answering some Qs! 
  • Remember that every post / like / comment you make in your contextual thread and in the Marketo Engage Community throughout the duration of the program helps increase your chance to be recognized by your Mentor and win exclusive Adobe swag, so bring your best efforts! 

 

Quick links  

 

We're wishing you all the best as you embark on this learning journey!  

 

Cheers,  

Jon 

14 replies

JeffHensiek
New Participant
July 26, 2024

I passed!  I'm now a Certified Adobe Marketo Engage Professional

 

To my fellow Aspirants - I Passed!  

 

Yesterday, I was able to take my Marketo Engage Professional exam and I passed!

 

Just thought I'd share the good news.

 

Now, on to studying for the Expert exam. 😁

 

I'd love to hear how you all are progressing... keep us posted.

 

Jeff HensiekMarketing Automation Program Manager
New Participant
July 29, 2024

Hearty congratulations @jeffhensiek !!! What a great news!! 😄

Would love to know how did you find the difficulty level of the questions and the topics on which most of them were asked.

I have booked my test for 16th August. Hoping to pass!! 😄

 

JeffHensiek
New Participant
August 22, 2024

@sadhanara  - sorry for my delay in replying to your post.  

 

It looks like you may have already attempted the exam.  How did it go?

Jeff HensiekMarketing Automation Program Manager
laevinsdad
New Participant
June 24, 2024

Hello everyone. Are we supposed to be taking the certification test this week? Was there a specific date to have the certification test taken? Thanks!

Geoffrey Landrum, Marketing Automation Specialist
JeffHensiek
New Participant
June 25, 2024

good question @laevinsdad .

 

I haven't heard back from @erinpollackq2 yet on the questions from last week, and I was hoping that I'd qualify for a discount coupon.  So, personally, I'll be holding off until I hear back on the coupon - and I think I'm planning on taking my test in July.

 

Just my 2 cents.

 

Jeff HensiekMarketing Automation Program Manager
JeffHensiek
New Participant
June 21, 2024

Ok Team.

 

Here's a new question for us.  

We're in the process of rolling out a bunch of individual landing pages for some of our larger clients (I can explain the use case more if you'd like... just trying to stay brief).  These are essentially, "Resources" pages for them with gated content and lead capture.

 

Currently, each company receives their own co-branded landing page.  What I'd like to do is to build out the overall configuration so that everyone uses just one landing page... and the elements of the page are dynamic based on the URL parameters.

 

To further explain... this is a little more than dynamic insertion based on Segments or Tokens because many of these people won't be in our system... therefore, the Marketo Munchkin code won't populate, and there's no database for Marketo to refer to regarding a token... these are anonymous visitors.  

 

So, How do I change content based on the URL parameter?  For example, how do I trigger a logo to be swapped out based on the URL Parameter?

 

Thoughts from the group?

 

Jeff HensiekMarketing Automation Program Manager
laevinsdad
New Participant
June 21, 2024

Hi Jeff. I've only used segmentation to send a basic email that uses segmentation for a specific salesperson's contact info. I basically "borrowed" a field we do not use for my segmentation Smart List and populated it with the salesperson's name. A combined list with customer data and the borrowed field was uploaded.

Now, that being said, would you be able to do something similar? For the Segmentation's Smart List, could you use Company Attribute, "Website"? I'm thinking you could create your segmentation based on "website", then within your email change the logo based on that parameter?

Sorry for the brevity of my response, I am taking a half day off today and trying to wrap up several things at once. I'm curious to have further discussions on this though!

Geoffrey Landrum, Marketing Automation Specialist
JeffHensiek
New Participant
June 21, 2024

I do like the train of thinking on this one - using a different field.

 

I guess, where I'm struggling is that these are anonymous visitors to the site... So, how would I go about being able to reference that field in a person record?

Jeff HensiekMarketing Automation Program Manager
JeffHensiek
New Participant
June 18, 2024

General question to the group around CC'ing people on an email.

 

We're looking to set up a campaign where our sales team would be CC'd on an email.  

 

we have 50 people on our sales team and each sales rep is assigned to ~2,000 people.  If we set up the email CC functionality, will each sales rep receive ~2,000 emails when the campaign goes out?

 

Based on how I read the "how-to" section of this function - and how the sales reps activities in the email itself (e.g., clicks or even landing page visits/clicks) will be reflected on the primary persons record - I'm thinking that the sales rep would indeed receive ~2,000 emails.  

 

Could someone confirm this logic - or, help to steer me in the right direction?

 

I guess, the idea would be to just have the sales rep receive a single email so that they had a "heads up" that the emails went out.

 

Thoughts?

Jeff HensiekMarketing Automation Program Manager
New Participant
June 19, 2024

Hi @jeffhensiek 

I think I would agree that the sales rep would receive 2000 emails based on the below sentence I have read in the Email CC article: 

  • After an email campaign is executed, Send Email activity will include a list of all CC addresses that were included for each recipient of the mailing. If any CC addresses were skipped due to unsubscribe, it will be noted in the activity as well.

https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/email-marketing/general/email-cc

As an alternative, I would recommend adding the sales reps' emails in the smart list itself as the purpose is just to let them know that the email has been triggered.

What do you think? 🙂

JeffHensiek
New Participant
June 20, 2024

@sadhanara , Yes, I agree... I think that would be a better solution.  No need to clunk up their inboxes. 😁

 

Jeff HensiekMarketing Automation Program Manager
JeffHensiek
New Participant
June 18, 2024

Question to the group.

 

We're building out some custom 'signatures' for our sales team and I have a question regarding the formatting of the custom fields.

 

I'm getting stuck on two field... the name, and the URL (the appointment scheduling URL - e.g., Calendly, and their specific landing page.)

 

My question is this... how would you format the fields?

 

For the Name (first and last - joined together - e.g., 'Jeff Hensiek'), I currently have it as a String - Not sure that's the best.  it renders well in the HTML version of the email, however, when I populate the value in the TEXT version of the email, it puts the HTML for a space in there (e.g., Jeff Hensiek).  So, I'm thinking I may have to switch it to a "Text Area".

 

How would you go about formatting the URL field?

What would be the pros/cons of the URL being a "URL" field type vs, a "STRING" field type?

 

I can provide more detail if you'd like... just thought I'd start the conversation with this short question.

 

Thoughts?

 

Jeff HensiekMarketing Automation Program Manager
JeffHensiek
New Participant
June 20, 2024

OK - crew...

 

Here's where we're going with this question ("URL" field type vs, a "STRING" field type) and our logic behind this option.

 

For the "Name" field, we're going to be switching over to a "Text" field.  The STRING field is changing the space between the first and last names to some HTML code (e.g., ' ' - resulting in "Jeff Hensiek").  Our hope is that moving to the "TEXT" field will allow us to adopt/keep the space in the name field.

 

Regarding the URL... our initial tests have not really shown much difference between the URL and the STRING.  

 

Therefore, I'm going to be putting this into a STRING format.  Why not a URL format?  That's goes into how our company is configured overall.  We have a platform called CloudFlare that is used as an added layer of protection.  In our experience, it has a tendency to append characters to a URL when it is delivered.  While the URL still fires as intended, the Text version of the URL comes across in an ugly manner.  Therefore, we're looking to use the STRIG format to help overcome this with our emails.  

 

Regardless of the STRING format, we're still able to embed this URL (through the use of a Dynamic Snippet and Segmentation*) into the code of the HTML email and also as text in the text version of the emails.  So, our end result, doesn't appear to have been changed at all.

 

Anyway, that's what we're doing (at least for now 😉 - until someone points out the differences that I have missed).

 

*Dynamic Snippet and Segmentation - if you'd like to hear how we've created ours... feel free to ask... I've left that portion out of this post for brevity.  😂

Jeff HensiekMarketing Automation Program Manager
JeffHensiek
New Participant
June 24, 2024

Recent update on the String/text field for the name.

 

On Friday, I did a rebuild of the signature functionality and used the "Text Field" in place of the "String" for the Sales Reps name.  

 

During testing, the same issue developed (e.g., the sales reps name is coming up as "Jeff Hensiek" - instead of "Jeff Hensiek").  

 

So, Now, I'm thinking that I should have split out the data into First, Last fields.  I went the other direction initially because the data source keeps them together, however, now, I think I'll have to parse them out and build out separate fields - one for first name and one for last name.

 

The saga continues!!

 

Jeff HensiekMarketing Automation Program Manager
JeffHensiek
New Participant
June 14, 2024

Good morning fellow Marketo learners.

 

Here's a topic for discussion... 

 

I was working on my Morning Routine today and happen to come across this... just thought it was interesting and wanted to share (And, possibly start a little conversation, too  😉).

 

Inside of Marketing Activities - there's a section called "Campaign Inspector".  It shows you which campaigns are currently running (both batch and trigger).  What I found interesting today was a new icon that popped up.  Over this past week, we've been doing a little cleanup and we've been archiving many of our older campaigns (from many years ago).  Based on a little research, it shows that this is an icon to identify whether a campaign is in the Archive folder or not (See image below).

 

It appears that we have trigger campaigns that are still running from old campaign.  

 

 So, my next step was to jump in and turn off these old campaigns.

 

However, I thought this may be an interesting question for the group - is there any reason to keep them on?  

 

 

 

Jeff HensiekMarketing Automation Program Manager
amackenzie1
New Participant
June 14, 2024

Thanks for sharing this, Jeff! I haven't come across Campaign Inspector before. This seems really helpful for doing clean up or when taking over a new instance that you're not familiar with.

 

I can't think of a reason to keep them on (depending on the age), but I'm interested to hear others thoughts. 

JeffHensiek
New Participant
June 14, 2024

yes, agreed... those were my thoughts as well.

 

The only reason I could potentially see in keeping them is if we archived projects very quickly (e.g., day after the campaign ended) and then still wanted to track opens/clicks/etc.  However, if that were the case, I'd make the argument that the campaign is still 'in-flight' and should be still "Active".  Once the reporting phase is over, then I could see moving them to Archive.

Jeff HensiekMarketing Automation Program Manager
amackenzie1
New Participant
June 3, 2024

Hi all!

 

My name is Alexa, I'm currently the Marketing Operations Specialist at a finance company in the Washington, DC area. I've been working with Marketo for about 2 years now, and I'm excited to expand my skillset within the platform!

 

@erinpollackq2 Are we going to be given weekly assignments/modules? I'm unclear on what we're supposed to be working on this week. 

 

I look forward to connecting with all of you!

New Participant
June 4, 2024

Hello @amackenzie1 

 

Nice to meet you. Welcome to the team.

I have the same query regarding our assignments further @erinpollackq2 

New Participant
June 4, 2024

Hello team,

 

I am unable to understand the Head start concept on Marketo as I am confused with the time zones.

 

Could someone please explain me with an example of London, UK time for me to be able to relate?

 

Regards,

 

Sadhana. 

JeffHensiek
New Participant
May 31, 2024

General question for the group.

 

We're looking to track product sales in a 'rolling' fashion (e.g., rolling 30 days), and we're having difficulty with it.  This is a little involved... so, here are some relevant details:

Our instance of Marketo doesn't have a CRM

We have a custom object and all of our product purchases are in the custom object - lumped together (they are separated, but when querying, we are querying the entire object and not just a single new product that was purchased).

 

We're trying to track the overall success of our onboarding campaigns as they relate to upselling products. For example:  Member/Custom:

  • Buys product on January 1
  • Receives welcome email on January 2 (our instance of Mkto is populated with a nightly push of data - through an API - from our Business Intelligence Team).
  • Auto enrolled into a nurture series (1 email per week)
  • Purchases additional product on January 15

Our question is how to track this in an ongoing manner.  Because, Member #2 would have entered the same process starting on January 2 after making their purchase (welcome email on Jan 3).

 

One option - a very manual option - is to create a smart campaign and adjust it daily (ugh).  Filters include:

  • Received email on January 2
  • Purchased product between January 3 and Feb 3 (a 30 day window).

This flow could be manually adjusted each day for a new 30-day window.

 

However, I'm looking to have this more automated so that I don't have to adjust it daily.

 

Thoughts from the group???

Jeff HensiekMarketing Automation Program Manager
New Participant
June 3, 2024

Hey @jeffhensiek 

This is just a fair shot from me!

 

I am thinking of a combination of a trigger campaign and an engagement programme with the below logic:

Engagement program:

I would set a stream cadence that the person should receive a monthly email on the 30th day and set the communication limit to 1; stop the email send once the limit is exhausted.

 

Trigger campaign:

 

Smart list: Person made a purchase

Flow: add to the above engagement programme.

 

I am conscious that the engagement programme might not serve the automatic 30 day email trigger. For example, I might not be receiving the email exactly on 3rd July if I make a purchase today, however, I feel this combination could work. Would love to know the solution your team is implementing. 🙂

JeffHensiek
New Participant
June 5, 2024

Thanks for the suggestion... I do like the idea of creating a trigger campaign... that's a good thought.  I'll have to see if I can play around with that logic a little.

 

A quick additional piece of clarity for everyone... This is an onboarding email series.  The members would need to get an email based on the day that they make a purchase (e.g., the day after they make a purchase).  While I like the Stream idea... my hurdle there (at lest, how we've implemented Streams in the past) is that we trigger a cast based on a particular day of the week (e.g., Tuesday).  Is there a way to make a stream more dynamic (e.g., a cast on a particular cadence?  e.g., send email on day 1 - wait 3 days - send email - wait 7 days - send email - wait 19 days - send email wait 31 days, etc.)?

 

 

Jeff HensiekMarketing Automation Program Manager
JeffHensiek
New Participant
May 30, 2024

Afternoon, fellow group of aspirants!

 

I followed in Geoffrey's (@laevinsdad ) footsteps and took the practice exam.  I'm pretty stoked at the results.

 

If you haven't taken a practice exam yet, please give it a shot.  It was enlightening and eye opening.

 

Now, I'm looking forward to spending some time in the study materials.

 

 

Jeff Hensiek

Marketing Automation Program Manager.

Jeff HensiekMarketing Automation Program Manager
New Participant
May 31, 2024

Hello @jeffhensiek @laevinsdad 

I am unable to find the link to take the Practise exam. Could you please help me with it?

JeffHensiek
New Participant
May 31, 2024

Great question @sadhanara .  I found it difficult to find where were the practice exams.  So, I've put in some screen shots that - I hope - may be able to help you find this too.

 

And, there are probably multiple ways to find this area... so, it's possible that someone else has a different path to take.  🙂 

 

This first picture is from the first post in this thread... our welcome to the mentor program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Jeff HensiekMarketing Automation Program Manager
New Participant
May 30, 2024

Hello team,

 

Are you guys able to access the prep guide? I currently see a 404 error page when clicked on the link.

 

@jon_chen - could you please advise?

 

Regards,

 

Sadhana. 

ErinPollackQ2
New Participant
June 1, 2024

Hello @sadhanaravuri34,@JeffHensiek @laevinsdad nice to meet you all. It is great hearing about your different backgrounds and levels of Marketo Engage experience! 

 

FYI I am also seeing the 404 error with the exam prep guide links and I emailed @Jon_Chen to see if he is able to provide an updated url. 

 

In the meantime, if you are looking for study materials to help prep you for the exam I would highly recommend using the attached prep guide. This is the exam prep guide I used in order to study and found it very useful! Please let me know if you are able to access this file. 

Prep Guide 

 

Thank you for helping each other navigate as I know finding the exam is also a bit tricky. Here are a few other helpful links:

https://app.rockinfo.com/courses/247 

certmetrics.com/adobe/ 

 

For those that took the practice test already, WOW - great job you are crushing it! 👍

 

Please let me know if you have any questions I can assist with. 

 

Thanks!

laevinsdad
New Participant
June 3, 2024

Hello, Erin. Yes, I am able to access the guide through the link provided!

Geoffrey Landrum, Marketing Automation Specialist