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A
Anonymous
February 3, 2017
Solved

Multiple Leads Error?

  • February 3, 2017
  • 2 replies
  • 2930 views

Hi Community,

I am in the process of uploading lists through Marketo and syncing to Salesforce.

I noticed that after I run Smart Campaigns I get this error message that says "Multiple Leads Error" and gives me a spreadsheet of the leads not syncing to Salesforce. I have searched in both Marketo and Salesforce databases and there are no other matches for these leads except in the original CSV files I uploaded. I might have to create these lead profiles in Salesforce manually.

What can I do about this?

Thanks,

Sabrina

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Best answer by Balkar_Singh

This could also be due to duplicates in the system - i.e. the 5 records should already be existing.

2 replies

R
Rashmi4444
New Participant
March 14, 2023

Hi have you tried doing a bug fix on Marketo?

Balkar_Singh
Balkar_Singh
Community Manager
February 3, 2017

Hi Sabrina,

Are you using the smart campaign to sync the leads? Is the sync with CRM activated in admin?

Thanks

Balkar

A
Anonymous
February 3, 2017

Yes, I believe the sync with CRM is activated in admin. I first uploaded the list into a Program that is synced with a Salesforce campaign. After it said "Imported", it had an error message that followed saying 5 leads had a "Multiple Leads Error". However, the rest of the leads successfully synced to Salesforce.

And when I used the smart campaign afterwards, the leads that had the error message earlier didn't sync either.

Balkar_Singh
Balkar_SinghAccepted solution
Community Manager
February 3, 2017

This could also be due to duplicates in the system - i.e. the 5 records should already be existing.

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