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New Participant
August 30, 2021
Solved

Multiple opens per user per day

  • August 30, 2021
  • 3 replies
  • 2428 views

Dear community,

 

I noticed that some users open multiple emails (e.g. one user opened 90 past emails) in one day at the same time:

How can this be? 

Is it a user who marked emails as read without opening them? Or a bot?

 

Thank you for your replies!

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Best answer by SanfordWhiteman

A mail scanner routinely rescanning items already delivered.

3 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
August 30, 2021

A mail scanner routinely rescanning items already delivered.

anpa7992Author
New Participant
August 31, 2021

Can I somehow exclude this from campaigns? 

SanfordWhiteman
Level 10
August 31, 2021
Sorry, no.