Multiple SFDC custom object fields referencing same data field | Community
Skip to main content
Monica_Koran
Monica_Koran
New Participant
April 17, 2019
Solved

Multiple SFDC custom object fields referencing same data field

  • April 17, 2019
  • 1 reply
  • 1722 views

Good morning-

I have two SFDC custom objects that I am pulling into MKTO. These two SFDC objects reference the same data field (date/time field). Is it possible for MKTO to pull this data regardless of which object I reference or does it confuse the logic?

Basically my data isn't pulling the date/time field for either object so I was wondering if this was a downside to the MKTO/SFDC Sync.

Thanks and I hope this wasn't too confusing!

Monica

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Mark_Price

Here are a few things that could cause an issue:

Is it a formula field? If so, this might explain it: How does Marketo see and pull data from Salesforce Formula Fields?

If it's not a formula field, check field permissions in SFDC / make sure it's visible to the Marketo sync user.

If you're working with custom objects and have recently added a field, you may need to refresh the custom object schema (this is within Marketo admin section).
Beware: you have to turn the SFDC sync off to then refresh the object schema so it's recommended to do it after hours if you do indeed need to do this.

1 reply

M
Mark_PriceAccepted solution
New Participant
April 17, 2019

Here are a few things that could cause an issue:

Is it a formula field? If so, this might explain it: How does Marketo see and pull data from Salesforce Formula Fields?

If it's not a formula field, check field permissions in SFDC / make sure it's visible to the Marketo sync user.

If you're working with custom objects and have recently added a field, you may need to refresh the custom object schema (this is within Marketo admin section).
Beware: you have to turn the SFDC sync off to then refresh the object schema so it's recommended to do it after hours if you do indeed need to do this.

Terms & ConditionsAccessibility statement

Loading footer...