Munchkin works for other machines, but not mine | Community
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A
Anonymous
August 8, 2014
Solved

Munchkin works for other machines, but not mine

  • August 8, 2014
  • 24 replies
  • 2845 views
This is a weird one.

When I visit my pages with my machine, Marketo does not record any page visits (anony or otherwise).  I've tried with 3 different browsers, but each has no effect.

Just now, I asked my coworker to try hitting some pages from his location, and they were all recorded nearly instantly.

This doesn't make any sense to me.  Why would Marketo/Munchkin be discriminating against my machine?

Other details:
  • The two machines are on different networks (I'm working remotely today)
  • Both machines are Macbooks
  • I do not see any JS errors in the console
  • Both machines are hitting the same website

I'm really stumped.  Anyone have a hint?
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Best answer by
Solution: In Web Page Report -> Setup, I had to set "Anonymous Visitors from ISPs" to "Shown".  My hits were being recorded the whole time, but I simply couldn't see them.

New (rhetorical) question:  Why would I want that hidden?  Why is it hidden by default?  Argh.

24 replies

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Kenny_Elkington
Kenny_Elkington
New Participant
August 11, 2014
Hey Grant,

Could you please log a support ticket so that we can take a closer look at this?
A
Anonymous
August 11, 2014
No, no clue.

Now that I'm back in the office, the same office as my coworkers, it's working as expected.

But that's actually horrible.  It means we have a condition where requests work from one network, but not from another.  (I'm fairly sure that the network I was on last week, at my in-laws's house, did not have a firewall.  Even if it did, why would it block http requests?)

Obviously, I kinda need Munchkin to work from everywhere.
A
Anonymous
August 11, 2014
Grant, any success getting to the bottom of this?
A
Anonymous
August 9, 2014
Manisha - Good thought, but in this case I'm not looking at a specific lead.  I'm looking at the Web Page Activity Report, which is a list of Leads that I then sort by Last Visit (descending).  When I visit from my machine and refresh, I don't see my Lead at the top.  When my coworker visits, I see his Lead.

Kenny - that gives a 1x1 pixel image, correct?  The request appears to be successful.
A
Anonymous
August 8, 2014
Hi Grant, 
I actually had this same issue last week. For me, it turned out that because I've been involved with testing for various different leads, my Munchkin was linked to a different lead than I had expected. Could this be possible in your case?
Kenny_Elkington
Kenny_Elkington
New Participant
August 8, 2014
Hi Grant,

When I referred to devtools, I mean the tools included in browsers for web developers.  You can access these by pressing F12 on windows or through the Tools menu on Mac.  This should bring up a docked window with several options including Network which allows you to monitor all of the http requests which occur on a page load.  We'd be looking for 'visitsWebPage' to [MunchkinId].mktoresp.com.  The request may be failing for some reason.
A
Anonymous
August 8, 2014
I'm not on a VPN.

I'm checking the activity with the Marketo web interface "Web Page Activity" viewer.  As I said, I can see my coworkers' activity, so I think I'm looking at the right place.

No, I am not using an ad-blocking or cookie-blocking browser extension.

I have tried this on Firefox, Safari, and Opera, none of which have an ad-blocker or cookie-blocker installed.
A
Anonymous
August 8, 2014
As Kirsten mentioned, are you running a browser extension like Ghostery or Adblock?
A
Anonymous
August 8, 2014
Maybe its the different networks. Do you have another computer at home that you can try? Are you on a VPN?

Also, where you checking the activity?
A
Anonymous
August 8, 2014
Cookies are definitely working.  No question.
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