My email address is coming up in links in text version emails | Community
Skip to main content
K
Klorisa
New Participant
April 23, 2024
Solved

My email address is coming up in links in text version emails

  • April 23, 2024
  • 1 reply
  • 2706 views

I am hoping someone knows a fix for this - my email address is coming up in all links sent in an email. It does not show up in HTML but does show for the text version. The link is not the same as the one I enter in the email editor, so it must be added in there after it's sent, and this happens in both test emails and actual email sent. How can I fix this?

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by SanfordWhiteman

That's being added by Proofpoint (Microsoft mail security) on the recipient side, not by Marketo.

But you also have a broken link. In the Text section, all URLs must be URL-encoded, so those spaces must be %20. This is not the case in the HTML part, although of course it's better to standardize.

1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
April 23, 2024

Can you show a screenshot of your Text part?

 

It would be extremely strange for anything to be injected that you can’t see in the Editor (including of course tokens and variables).

 

P.S. Remember to post in Products in the future. I moved your post this time.

K
KlorisaAuthor
New Participant
April 23, 2024

This is what I sent out, and below that is what was received

 

 

 

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
April 23, 2024

That's being added by Proofpoint (Microsoft mail security) on the recipient side, not by Marketo.

But you also have a broken link. In the Text section, all URLs must be URL-encoded, so those spaces must be %20. This is not the case in the HTML part, although of course it's better to standardize.

Terms & ConditionsAccessibility statement

Loading footer...