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Anonymous
April 16, 2015
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My Lead source change automatically without any action

  • April 16, 2015
  • 11 replies
  • 3272 views
Hi Marketo Community!

I find this very strange. We have arranged some seminars, and some leads has registred and that is fine. But suddenly the lead source change. See Old value to New Value. 



This is also a screenshot in SF. Maybe it is because the name of the Lead source is to long, so Marketo/SF make it shorter?





Hope someone can help?

 
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Best answer by Julz_James
Oh you have Lead Source going to Opportunity not to Lead or Contact in SFDC.  Check if you have more than 1 Lead Source field set up.  Do you have full Admin access?  I'd guess so if you can see in the Field Management section.

I've just checked Marketo and you can't limit the string length.I'm just checking in SFDC for you.  Have you got any Smart Campaigns set up that change the Lead Source?  From the first picture you posted it does look like its updating from SFDC though.  

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Julz_James
New Participant
April 16, 2015
Have you checked your string lenght for that field in Marketo and SFDC?  It might be restricted in one of them?

Another option is to Block the Lead Source Field from updating so even if it  does change in SFDC it won't change in Marketo?

Thanks

Juli
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