MyToken in Create Task step

Question

I looked around and didn't see a similar question/answer so apologies if this has been answered before!

I have a campaign where I set up a few MyTokens to use in the email template. I also use some in the Create Task step of the flow (in the comments section). However, in a recent batch, I noticed the tokens didn't come through in the comments. Does this not work?

SanfordWhiteman · Accepted Answer

Hi Sanford,These are Velocity tokens. Those never work outside of emails. That's your explanation.

Anna_Leary3 · Answer

Hi Brittany - what does your program set up look like? If you have an email program where the My Tokens live and you have a smart campaign that creates your tasks in the flow living outside of that email program then the My Tokens will not populate here. It's a safer bet to use person tokens, company tokens, system tokens, etc in any flow steps.

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