New branding domain, all links in emails defaulting to old domain | Community
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Nicol_Maurer
Level 3
Nov 21, 2018 8:22 PM UTC
Solved

New branding domain, all links in emails defaulting to old domain

We recently added a new branding domain, in addition to our original domain--however we wish to keep these entities separate. In setting up an email send program, I have chosen the new branded domain for it to be sent from and inserted links to the new domain within the email itself. When I click the link from the preview screen it will navigate to the correct website. When I test the links from a test email, they all default to our original, incorrect homepage. Anyone dealt with this?

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Nov 22, 2018 6:04 PM UTC

Sorry, this is probably why support doesn't understand me either!!!

our primary is solutions1.balboacapital.com

our secondary, the one I would prefer this to navigate to is: solutions1.bizcashadvances.com.

In all my emails, I use the full https url appended with various tracking. Are you saying I should be linking it to the cname in the email copy?


@Nicol Maurer please return to this thread to read updates/mark correct.

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7 replies

SanfordWhiteman
SanfordWhiteman
Level 10
Nov 21, 2018 8:39 PM UTC

You will have to provide actual URLs.

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Nicol_MaurerAuthor
Level 3
Nov 21, 2018 9:02 PM UTC

This url (with new branding domain) bizcashadvances.com/ is actually going here: balboacapital.com/, which is our primary domain's homepage.

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SanfordWhiteman
SanfordWhiteman
Level 10
Nov 21, 2018 9:11 PM UTC

Branding domains are click tracking domains. You do not traditionally (though it's technically possible, if you don't use it for a website) use the hostname www for the branding domain.

Neither of the domains you've provided are Marketo branding domains. Branding domains are DNS aliases that always have a corresponding CNAME record pointing to mkto-NNNN.marketo.com.

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