New DCRM field checked to sync w/ Marketo; how long before available? | Community
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Dave_Cunningham
Dave_Cunningham
New Participant
May 1, 2017
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New DCRM field checked to sync w/ Marketo; how long before available?

  • May 1, 2017
  • 1 reply
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We just created a new field in Dynamics CRM and checked it off in Marketo under "Integration > Microsoft Dynamics > Field Sync Details". The field is now grayed out, checked off and has "(Syncing...)" next to it (see below). I'm wondering if anyone knows about how long it will take for this to finish? The field has data in it for only a handful of test contacts in Dynamics. Thanks.

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Best answer by Grégoire_Miche2

Hi Dave,

With the latest version of the MSD connector, when you sync a field after the initial sync, Marketo will sync the field for all the persons in your database. So if you have a large number of person records in you DB, this may take a few hours.

What is the size of your DB?

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
May 1, 2017

Hi Dave,

With the latest version of the MSD connector, when you sync a field after the initial sync, Marketo will sync the field for all the persons in your database. So if you have a large number of person records in you DB, this may take a few hours.

What is the size of your DB?

-Greg

    Dave_Cunningham
    Dave_CunninghamAuthor
    New Participant
    May 1, 2017

    Thanks @Grégoire Michel . Makes sense. We have 250k+ in our sandbox environment that I am testing on so I probably just need to give it a little more time. It has been at least a couple of hours though so hopefully it will finish up soon.

    I'm curious, have you tried unchecking/checking a field in the "Field Sync Details" area to essentially force resync the data values between DCRM<>Marketo? At Summit last week one of Marketo's PMs suggested doing this if we ever need to resync for a field. I have been reaching out to Support directly to do this with one of their admin tools, but it would be great to be able to reliably do it on my own from the UI.

    Grégoire_Miche2
    Grégoire_Miche2
    New Participant
    May 1, 2017

    Hi Dave,

    No I have never tested unsync'ing and resync'ing a field. If you try it, let us know what happens

    250k records may take about 12 to 13h, AFAIK.

    -Greg

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