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Amber_Heindl
Amber_Heindl
New Participant
February 28, 2019
Solved

New images uploaded, wrong image sent

  • February 28, 2019
  • 2 replies
  • 3652 views

We've experience this issue in the past, where we upload new versions of jpegs or gifs into design studio and replace them in the email. We approved & sent tests and the correct images were there. However, when the email went out this morning, the old images were in the email. Just to make sure, in design studio I checked the new image and it says that it was used for this mornings email. Can this be fixed?

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Best answer by SanfordWhiteman

Really, you've already proved it with these symptoms.

Change the image URL by adding a ?1234 (or any random string) to the query string and send again, that'll confirm for sure.

2 replies

SanfordWhiteman
SanfordWhiteman
New Participant
March 1, 2019

Are you sure (how are you testing?) that you are not simply seeing a cached image? Mail clients are free to cache images regardless of whether they've been replaced on the server. So if you've sent the email to yourself with the "old" images it's quite possible to see those same images when you resend and read in the same mail client. Obviously across mail clients who have never seen the URL before, there would be no caching in play.

    Amber_Heindl
    Amber_HeindlAuthor
    New Participant
    March 1, 2019

    I test my emails by sending samples to myself then proofing with the team. How can I find out if this is a cached image?

    SanfordWhiteman
    SanfordWhitemanAccepted solution
    New Participant
    March 1, 2019

    Really, you've already proved it with these symptoms.

    Change the image URL by adding a ?1234 (or any random string) to the query string and send again, that'll confirm for sure.

    Veronica_Holme4
    Veronica_Holme4
    New Participant
    February 28, 2019

    Go straight to Marketo support with that one. If you have something where the Marketo software itself seems to be misbehaving, they are your best bet for figuring out why. You are correct, the image should have just been replaced.

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