New MS Dynamics field not syncing to Marketo

Forum|Forum|6 years ago
April 5, 2019
2 replies
6249 views

I created a field in the contact entity in Dynamics yesterday around 1pm est. It has yet to come over into the field sync details in marketo for me to select.

Do I have to sync the schema from Dynamics first? What might be blocking it from coming over into Marketo? I created the same field on the lead entity the day before and it came into Marketo without issue.

@Dan Stevens. I am told you are a dynamics expert and may be able to assist. I have dynamics 365 - version is up to date.

Thanks

jacqueline

cc: @Jason Hamilton

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Veronica_Holme4

New Participant

Hi - have you enabled the new field in Marketo? When you want to see a new field in Marketo that is coming from Dynamics you do need to go into the Dynamics sync and tell Marketo to sync to that new field. Ensure you have followed the instructions in the "Select fields to Sync". Step 3 of 3: Connect Microsoft Dynamics with Marketo (Online) - Marketo Docs - Product Documentation