New MSI plugin user's registration link expired

Forum|Forum|8 years ago
January 9, 2018
1 reply
2600 views

I'm trying to onboard a new MSI user this afternoon. Every time I've sent/resent the email add-in invite, he gets a message that registration link has expired. He's uninstalled/reinstalled the extension for Chrome and still not fixed. Any ideas how to fix?

Marketo

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by Veronica_Holme4

Once you've revoked it, give it some time to clear Marketo's back end. Did it end up working in the end after waiting a bit? if it doesn't you'll need to get Marketo Support to clear the system cache of that user's email address.

Devraj_Grewal

New Participant

Kim,

I would try revoking the license and then issuing it again.

Kim_Gandy1Author

New Participant

Revoked and tried to reissue, but got this error. 2018-01-09_1639

Veronica_Holme4Accepted solution

New Participant

Once you've revoked it, give it some time to clear Marketo's back end. Did it end up working in the end after waiting a bit? if it doesn't you'll need to get Marketo Support to clear the system cache of that user's email address.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded