New MSI plugin user's registration link expired | Community
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Kim_Gandy1
Kim_Gandy1
Level 6
Jan 9, 2018 10:30 PM UTC
Solved

New MSI plugin user's registration link expired

I'm trying to onboard a new MSI user this afternoon. Every time I've sent/resent the email add-in invite, he gets a message that registration link has expired. He's uninstalled/reinstalled the extension for Chrome and still not fixed. Any ideas how to fix?

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Veronica_Holme4
Veronica_Holme4Accepted solution
Level 9
Jan 10, 2018 3:57 AM UTC

Once you've revoked it, give it some time to clear Marketo's back end. Did it end up working in the end after waiting a bit? if it doesn't you'll need to get Marketo Support to clear the system cache of that user's email address.

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4 replies

Devraj_Grewal
Devraj_Grewal
Level 10
Jan 9, 2018 10:35 PM UTC

Kim,

I would try revoking the license and then issuing it again.

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Kim_Gandy1
Kim_Gandy1Author
Level 6
Jan 9, 2018 10:40 PM UTC

Revoked and tried to reissue, but got this error. 2018-01-09_1639

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Veronica_Holme4
Veronica_Holme4Accepted solution
Level 9
Jan 10, 2018 3:57 AM UTC

Once you've revoked it, give it some time to clear Marketo's back end. Did it end up working in the end after waiting a bit? if it doesn't you'll need to get Marketo Support to clear the system cache of that user's email address.

Translate
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