Not able to login to multiple account with same email id | Community
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T
tanusrij
New Participant
April 8, 2023
Solved

Not able to login to multiple account with same email id

  • April 8, 2023
  • 2 replies
  • 2950 views

HI Team,

I am a marketo marketing consultant for 2 different accounts. I am unable to see my 2nd account as i login using the same email address.

I believe i need to contact Marketo support ticket. Is there an email address for Marketo support ticket? I need help with setup of Universal ID.

Thanks,

Tanu

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Best answer by Darshil_Shah1
@darshil_shah1 wrote:

I have access to multiple Marketo instances belonging to different customers and housed in the AB and SJ data centers provisioned on the same email address and user id.

Same here. But Adobe is just about to change the way we log into Marketo. I just onboarded a new customer and they are supposed to login from the "Adobe Admin Console" (https://adminconsole.adobe.com/). To me this looks like an unfinished process, but it's going to be the future, folks.


Yes! Marketo is working to gradually migrate existing customers over to the Adobe IMS. It may take a while for switching all the existing customers over, but yeah, we should soon be logging into Marketo via the unified experience cloud portal. This transition would be similar to how they moved all the Marketo Measure (fka Bizible) customers over to the Adobe IMS a while back. 🙂

 

2 replies

FahadRiazRao-2
FahadRiazRao-2
New Participant
April 17, 2023

By 2 different accounts you mean different subscriptions or a same subscription but different instances?

FahadRiazRao-2
FahadRiazRao-2
New Participant
April 17, 2023

In case of different subscriptions, then you probably need different email IDs.

Darshil_Shah1
Darshil_Shah1
Community Manager
April 17, 2023

Marketo now allows users to have multiple accounts with the same email address. Users can switch accounts associated to the same id by clicking the acocunt string next to the little search icon in the top right of the nav-bar. 🙂

 

    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    April 8, 2023

    Did you successfully set the password for your second account successfully from the link in welcome email?

     

    Re how to raise a support ticket: If you're an authorized user to raise a support ticket, then you should raise a support ticket by going to the support board, or else request an authorized support user of your marketo subscription and have them raise a support ticket on your behalf. Check out this article on how to raise a Marketo support ticket.

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