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ishi1234
New Participant
February 2, 2024
Solved

Not able to send email from sandbox

  • February 2, 2024
  • 1 reply
  • 2039 views

I am trying to test double opt in for customer . I have set that up in sandbox. I havent set up spf and dkim settings on sandbox. when I tested my subscription managment center..DOI mail is getting bounced stating this error :

 

550-5.7.26 Unauthenticated email from accenture.com is not accepted due to 550-5.7.26 domain's DMARC policy. Please contact the administrator of 550-5.7.26 accenture.com domain if this was a legitimate mail. To learn about 550-5.7.26 the DMARC initiative, go to 550 5.7.26 https://support.google.com/mail/?p=DmarcRejection c62-20020a509fc4000000b0055fce5a5981si117462edf.471 - gsmtp

 

any suggestion why this is happening ?

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Best answer by SanfordWhiteman

You're answering your own question! The DMARC record for your client requires either strict SPF alignment or relaxed DKIM alignment for every email:

_dmarc.accenture.com. 4219 IN TXT "v=DMARC1;p=reject;fo=1;aspf=s;rua=mailto:dmarc_rua@emaildefense.proofpoint.com;ruf=mailto:dmarc_ruf@emaildefense.proofpoint.com"

 

SPF is irrelevant here, so you must have the DKIM TXT record set up and verified.

 

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
February 2, 2024

You're answering your own question! The DMARC record for your client requires either strict SPF alignment or relaxed DKIM alignment for every email:

_dmarc.accenture.com. 4219 IN TXT "v=DMARC1;p=reject;fo=1;aspf=s;rua=mailto:dmarc_rua@emaildefense.proofpoint.com;ruf=mailto:dmarc_ruf@emaildefense.proofpoint.com"

 

SPF is irrelevant here, so you must have the DKIM TXT record set up and verified.

 

ishi1234
ishi1234Author
New Participant
February 2, 2024

Even if we use from email that was mentioned initially when we got sandbox something like xxxx..yyyyy...xxx @adobe-167.com ? 

SanfordWhiteman
New Participant
February 2, 2024

Well certainly if you change the From: address you may meet that domain’s DMARC policy.

 

But it’s not @adobe-167.com, surely. It would be @mkto-nnnn.com perhaps.