On first SFDC contact sync, Campaign is not triggered | Community
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Mathias_Hornstr
Mathias_Hornstr
New Participant
June 29, 2020
Question

On first SFDC contact sync, Campaign is not triggered

  • June 29, 2020
  • 2 replies
  • 4445 views

Hi, 

 

I have a problem with missing trigger activations when a contact is synced first time from Salesforce to Marketo.

 

Scenario:

In Salesforce, a contact is added to a SFDC campaign while the contact is created. 
In Marketo, i have a Trigger Campaign using the "Added to SFDC Campaign", that is triggering a Task to Salesforce every time a contact is added to the SFDC campaign in Salesforce.

 

This trigger works perfect if the contact is know in Marketo, and added to the SFDC campaign from Salesforce. However it does not trigger the Marketo campaign if the contact is added to the SFDC campaign in the first sync of that contact to Marketo.

 

I hope it makes sense,

Thanks in advance

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2 replies

N
Nanda_Vasanthak
New Participant
November 19, 2021

Hi, has this issue been resolved. I accidentally noticed then when troubleshooting scoring triggers and none of them have triggered for those created from Salesforce.com too.

 

Might be a bug in the system?

 

Thanks

Nanda

Michael_Florin-2
Michael_Florin-2
New Participant
June 29, 2020

I'd try to expand your Smart Campaign with an additional trigger "Person is created" plus the filter "Is member of SFDC campaign".

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    June 30, 2020

    Only thing I'd change here is have a second triggered Smart Campaign that handles Person is Created with the filter Is Member of SFDC Campaign, instead of adding the filter to the existing SC.

     

    That remote campaign member lookup is resource-intensive and it's redundant to do it when the trigger is on Added to SFDC Campaign. (There may be a short-circuiting optimization in there but I wouldn't count on it.)

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