One smart list, two forms on the external website pages. Submission creates two different leads in the list. | Community
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June 27, 2018
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One smart list, two forms on the external website pages. Submission creates two different leads in the list.

  • June 27, 2018
  • 3 replies
  • 2805 views

There are two forms (for simulationg multi-part forms). And they are placed on the external wordpress site page.

After form's submissions a smart list receives two leads.

Coookie has _mkto_trk parameter with value "id:561-HYG-937&token:_mch-marketo.com-153.....".

Has anyone a solution?

It seems no tracking here.

Thanks,

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Best answer by Jay_Jiang

Try having a hidden email field on the 2nd form so the two leads get merged by email address. There are many ways you can achieve the end result. 2 simple ones below:

1. In the first form, using marketo forms onsuccess method, manually overwrite the followup page url while appending an url parameter with the value of the email field, have the hidden email field in the second form read from the url parameter

2. In the first form, using marketo forms onsubmit method, save the value of the email field to a cookie, have the hidden email field in the second form read from the cookie

3 replies

SanfordWhiteman
New Participant
June 27, 2018

You still haven't provided enough background.

You aren't running Munchkin at all on these pages and you haven't explained why. (In fact, there are no cookies set, so you can't use the automatic persistent session association that comes with Marketo forms.)

Jay_Jiang
Jay_JiangAccepted solution
New Participant
June 27, 2018

Try having a hidden email field on the 2nd form so the two leads get merged by email address. There are many ways you can achieve the end result. 2 simple ones below:

1. In the first form, using marketo forms onsuccess method, manually overwrite the followup page url while appending an url parameter with the value of the email field, have the hidden email field in the second form read from the url parameter

2. In the first form, using marketo forms onsubmit method, save the value of the email field to a cookie, have the hidden email field in the second form read from the cookie

SanfordWhiteman
New Participant
June 27, 2018

Without a URL we couldn't possibly troubleshoot this for you.

The cookie value you've shown is designed for the marketo.com domain. That cookie would not be generated on an external website.

June 27, 2018

Here is the URL: Enroll into NutritionDirect™ – 2 – Vetsource

Thanks,