One smart list, two forms on the external website pages. Submission creates two different leads in the list. | Community
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Jun 27, 2018 8:55 AM UTC
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One smart list, two forms on the external website pages. Submission creates two different leads in the list.

There are two forms (for simulationg multi-part forms). And they are placed on the external wordpress site page.

After form's submissions a smart list receives two leads.

Coookie has _mkto_trk parameter with value "id:561-HYG-937&token:_mch-marketo.com-153.....".

Has anyone a solution?

It seems no tracking here.

Thanks,

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Jay_Jiang
Jay_JiangAccepted solution
Level 10
Jun 27, 2018 12:36 PM UTC

Try having a hidden email field on the 2nd form so the two leads get merged by email address. There are many ways you can achieve the end result. 2 simple ones below:

1. In the first form, using marketo forms onsuccess method, manually overwrite the followup page url while appending an url parameter with the value of the email field, have the hidden email field in the second form read from the url parameter

2. In the first form, using marketo forms onsubmit method, save the value of the email field to a cookie, have the hidden email field in the second form read from the cookie

4 replies

SanfordWhiteman
Level 10
Jun 27, 2018 4:06 PM UTC

You still haven't provided enough background.

You aren't running Munchkin at all on these pages and you haven't explained why. (In fact, there are no cookies set, so you can't use the automatic persistent session association that comes with Marketo forms.)

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Jay_Jiang
Jay_JiangAccepted solution
Level 10
Jun 27, 2018 12:36 PM UTC

Try having a hidden email field on the 2nd form so the two leads get merged by email address. There are many ways you can achieve the end result. 2 simple ones below:

1. In the first form, using marketo forms onsuccess method, manually overwrite the followup page url while appending an url parameter with the value of the email field, have the hidden email field in the second form read from the url parameter

2. In the first form, using marketo forms onsubmit method, save the value of the email field to a cookie, have the hidden email field in the second form read from the cookie

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SanfordWhiteman
Level 10
Jun 27, 2018 9:03 AM UTC

Without a URL we couldn't possibly troubleshoot this for you.

The cookie value you've shown is designed for the marketo.com domain. That cookie would not be generated on an external website.

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Jun 27, 2018 9:20 AM UTC

Here is the URL: Enroll into NutritionDirect™ – 2 – Vetsource

Thanks,

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