We recently sent an operational email to our internal employees and based on the metrics in the email program summary tab, those emails were delivered. After speaking with several employees, it looks like not everyone got the email even though it was 'delivered' to their email address. It was set as an operational email so I don't believe communication limits had anything to do with this. Has anyone encountered a similar issue?
Hi Josh,
I believe we've already whitelisted all IPs and domains associated with our Marketo. In fact we receive emails through Marketo quite frequently. I mentioned to Ariel that the only difference was the send-from address. Rather than being sent from our general info@company.com it was sent on behalf of our CMO. I am thinking IT blocked the email because it suspected it to be a phishing email.
I believe we've already whitelisted all IPs and domains associated with our Marketo. In fact we receive emails through Marketo quite frequently. I mentioned to Ariel that the only difference was the send-from address. Rather than being sent from our general info@company.com it was sent on behalf of our CMO. I am thinking IT blocked the email because it suspected it to be a phishing email.
You need to get with IT to see if they have additional block in place. Some anti-spam gateways do indeed have a list of "VIP emails" subject to increased scrutiny because the emails carry more malicious power if they're delivered.
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