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New Participant
December 8, 2021
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Operational email tickbox

  • December 8, 2021
  • 2 replies
  • 1572 views

hi all, apologies in advance if this is already somewhere. have had a look, but might be under a different name.

So, my organisation is currently migrating all operational emails to the platform...

so, how come, when creating these, in preview, they always still have our privacy policy/ preference update info with links?

shouldnt these be removed from operational emails, hence the tickbox function?

 

thanks all.

 

KR Mike (blatant newbie)

 

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Best answer by SanfordWhiteman
Marking as Operational doesn’t mean a manually included Unsubscribe HTML/Text will be removed. It means the system Unsubscribe link will not be forcibly included.

2 replies

New Participant
December 9, 2021

Another note to remember that operational emails are not subject to communication limits and ignore unsubscribed and marketing suspended status in the lead database.

https://experienceleague.adobe.com/docs/marketo/using/product-docs/email-marketing/general/functions-in-the-editor/make-an-email-operational.html?lang=en 

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
December 8, 2021
Marking as Operational doesn’t mean a manually included Unsubscribe HTML/Text will be removed. It means the system Unsubscribe link will not be forcibly included.