Operational message - Send out 4 times and not only once

Question

Hi,
in an email an operational email is triggered when receiver clicks on the CTA.
This works fine for some users > they receive this email once when clicked one time on the CTA. But in some cases the receiver clicks also only one time on the CTA and then the operational email is send out 4 times (we have tested this with person can run workflow only once and with every time).
 
Weired thing is that it works fine with some users and some users not!
 
Had anyone else this behavior?
 
Thanks, Andreas

SanfordWhiteman · Accepted Answer

Following on from Katja's comment, I really hope you're not sending autoresponses based only on Clicked Email.

That means you're treating a mail scanner click as if it were human engagement. That's a very bad idea, and potentially endangers the reputation of everybody else sharing your instance.

Katja_Keesom · Answer

Did you check this person's activity log? Was the click registered only once, or was there a mail scanner or something like that registering clicks that the human was not aware of?

In any case, you can prevent this by restricting your smart campaign to have people only run through the flow once per a set amount of time.

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