Opting recipients out of "transaction" operational emails | Community
Skip to main content
May 18, 2018
Solved

Opting recipients out of "transaction" operational emails

  • May 18, 2018
  • 2 replies
  • 1976 views

We're using the operational email setting when sending transactional emails, but still want to accomodate those who email back saying they want to opt out of them.

If I create a attribute of "Transactional Opt Out", give it a value of "True", assign this value to these recipients, and filter by this in the smart campaign with the operational email setting turned on, will these recipients be excluded? Or will this filter be ignored since the operational setting is turned on?

Alternatively, does anyone have a better solution for this?

Thanks!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Nicholas_Hajdin

Hi Connor,

You should blacklist people who do not want to receive any emails from you, including transactional emails.

Add Person to Blacklist - Marketo Docs - Product Documentation

2 replies

May 18, 2018

Thanks, Nick!

Completely forgot about blacklisting.

Nicholas_Hajdin
Nicholas_HajdinAccepted solution
New Participant
May 18, 2018

Hi Connor,

You should blacklist people who do not want to receive any emails from you, including transactional emails.

Add Person to Blacklist - Marketo Docs - Product Documentation