Original Referrer field is blank in CRM | Community
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A
Anonymous
February 17, 2018
Solved

Original Referrer field is blank in CRM

  • February 17, 2018
  • 1 reply
  • 2122 views

Hi all, I noticed recently that the Original Referrer field is not populating in our Salesforce CRM. It is fine in Marketo and seems to be mapped properly. Any suggestions on why this would happen, and how to troubleshoot?

Thx,

Colin

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Best answer by Grégoire_Miche2

Hi Colin,

That's the old system, based on the MLM Marketo SFDC Package, that has been terminated about a 18 months ago.

A lot of emails alerts where sent and community discussions ocurred at that time. See Changes to Marketo Salesforce Sync – Under The Hood

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2
New Participant
February 17, 2018

Hi Colin,

Check what is the SFDC API field name of that field. There should be as in the screenshot below:

Anything else will not work.

-Greg

    A
    Anonymous
    February 17, 2018

    Hi Gregoire,

    It's a standard Marketo field that is added to SFDC automatically during implementation, no?

    Here's what I've got:

    In the Marketo Field Mapping/Field Management:

    In SFDC:

    I do notice that 'CRM Field Map' is blank in Marketo for that field however:

    Best,

    Colin

    Grégoire_Miche2
    Grégoire_Miche2Accepted solution
    New Participant
    February 18, 2018

    Hi Colin,

    That's the old system, based on the MLM Marketo SFDC Package, that has been terminated about a 18 months ago.

    A lot of emails alerts where sent and community discussions ocurred at that time. See Changes to Marketo Salesforce Sync – Under The Hood

    -Greg

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