"Pausing" an engagement program | Community
Skip to main content
A
Anonymous
January 29, 2018
Solved

"Pausing" an engagement program

  • January 29, 2018
  • 1 reply
  • 2448 views

Hello,

I'd like to pause an engagement send for this week.

Am I better off using a smart campaign to "Change Program Cadence" to Paused, or should I go into setup and turn the program to Off.

In either case, once the program is resumed, will the people in the program go back to the same position in the drip as before I paused it?  (as opposed to going back to the top of the Stream)

Thanks!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Grégoire_Miche2

Hi Lisa,

It's simpler to turn the program to off.

In both cases, it will resume exactly where you left it, each person with the next new content in her stream.

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
January 29, 2018

Hi Lisa,

It's simpler to turn the program to off.

In both cases, it will resume exactly where you left it, each person with the next new content in her stream.

-Greg

Karyn_Hill
Karyn_Hill
New Participant
October 25, 2018

Hi Greg,

Does this hold true for a webinar/event campaign as well? I have a user who wants to automate as much as she can but there are often last-minute changes. Sometimes that just means changing the text in the email but other times, it means delaying and email or not sending it at all.

Karyn

Terms & ConditionsAccessibility statement

Loading footer...