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nosmig
nosmig
New Participant
November 22, 2022
Question

Performance Insights report - no data available

  • November 22, 2022
  • 1 reply
  • 4255 views

Hi folks!

I'm looking to create the performance insights report to see how we're performing over the past year. We are using programs that have success statuses and I can see members of the programs have a success status of TRUE.

However, when I look into the performance insights reports, it's telling me I have no data as seen in the screengrab below.

Has anybody else had a similar experience before?

I should point out that I'm not an admin but would be able to find out if there's anything we need to do on that side.

Thanks!

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1 reply

Darshil_Shah1
Darshil_Shah1
Community Manager
November 22, 2022

I think this is a known issue, and people in the past got it resolved by raising a support ticket to Marketo! It usually takes around 8-24 hours for the data to get into MPI, but if you aren't seeing data after 24 hours, you should probably log a ticket.

 

nosmig
nosmigAuthor
New Participant
November 23, 2022

Thank you for your response!

I'll file a ticket now and wait for support. Once they've resolved the issue, I'll mark your answer as correct.

Seem quite a big issue!

 

Michael_Florin-2
Michael_Florin-2
New Participant
November 23, 2022

I would assume there's a different issue here. The programs you expect to see here: Are they set to channels that either have Period Cost or are set to be "Inclusive"? If that's not the case, they won't show up in Performance Insight.

 

 

EDIT: Just reading that you're not an admin so you might not be able to see "Tags" in the Admin section. Tell your admin to give you access to Tags. Every serious marketer should know how channels and tags are set up. 

 

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