Question About Smart Campaign Wait Step | Community
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Mikes_Jones
New Participant
October 28, 2016
Solved

Question About Smart Campaign Wait Step

  • October 28, 2016
  • 1 reply
  • 2868 views

Question a colleague sent me, was wondering if anyone had input on this

"

A lead enters the Campaign Jan 1 and in the campaign there is a 30 day wait step. So they complete the flow Feb 1.

Are they eligible to run through the campaign Feb 1 or March 1. – my hunch is that its 30 days from completing the flow not 30 days from entering the flow."

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Best answer by Justin_Norris1

@Devraj Grewal​ thanks a bunch for your input - appreciate it sir! I relayed your response to my coworker - will let you know if she has any additional questions.


@Malik Zafar​

I agree with what Devraj has said however I am interpreting your colleague's question a bit differently.

She seems to be asking about when the lead is eligible to requalify for a campaign, if the campaign's qualification rules restrict it to once every 30 days. Does the 30 days start counting when the lead qualifies and enters the flow or when they complete the flow?

I am reasonably certain that this is evaluated based on the date they qualified and entered the flow - the length of the flow in days would be irrelevant.

So 30 days after they qualify, they could pass through it again.

I would structure things to ensure that the lead doesn't re-enter a flow they are already a part of, as things tend to become very unstable/unpredictable in that scenario.

1 reply

Devraj_Grewal
New Participant
October 28, 2016

Malik,

Could you provide a bit more information? In a smart campaign, a flow step of 30 days means when the lead reaches that step, they wait 30 days, then proceed with the rest of the flow steps. Or are you referring to how often the lead can run through this same smart campaign? In that case, you can adjust the settings in the schedule tab to allow the lead to run through once every X number of days.

Mikes_Jones
New Participant
October 28, 2016

So the lead can go through the campaign once every 30 days but there's also a 30 day wait step.

Devraj_Grewal
New Participant
October 28, 2016

What is the overall purpose of this campaign? That will provide some insight into how it can be done.