Quick Question: Does Click to Open Rate Include Unsubscribe Clicks? | Community
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Danielle_Wong
Community Manager
March 29, 2016
Solved

Quick Question: Does Click to Open Rate Include Unsubscribe Clicks?

  • March 29, 2016
  • 3 replies
  • 3743 views

Does Click to Open Rate Include Unsubscribe Clicks?

Thanks!

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Best answer by

No

3 replies

New Participant
April 14, 2016

It actually depends on how you have implemented your Unsubscribe process.

In my case, we have a custom flow to a Landing Page (due to the need for Language Preference Eng/Fr), on which the user can unsubscribe.

In this case, the clicks on our Unsubscribe link are counted as clicks.

These (in my case) do not show as true Unsubscribes.

Note: My team is actively working to correct this so we get true visibility to Unsubscribes!

Danielle_Wong
Community Manager
April 14, 2016

Is there a quick way to check if I am currently using Marketo's unsubscribe button rather than a custom one?

SanfordWhiteman
New Participant
March 29, 2016

FTR -- I'm sure this is already clear to you, Danielle, but for searchers in the future -- if you're using a subscription center that isn't technically tagged as the unsubscribe link, going to the sub center ​will be considered a click, even if it ends in an unsubscribe.

Justin_Cooperm2
New Participant
March 29, 2016

+1

If you are not using Marketo's unsubscribe link, then you should include your own <a> tag with class="mktNoTrack" if you would like clicks to be untracked.

March 29, 2016

Good tip. Thanks Justin

Rajesh

Accepted solution
March 29, 2016

No