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Robert_Villanu1
Robert_Villanu1
New Participant
April 9, 2020
Solved

Reactivating Paused Engagement Nurture Program

  • April 9, 2020
  • 1 reply
  • 3834 views

Hello,

 

So i have an Engagement Nurture Program that was active from January 2020 until last week. We had to paused it to update all email copies to be inline with our New Company's brand guideline. Today, I reactivated the program. I'm supposed to receive the 4th Email (the emails are sent on a a monthly basis) but to my surprise, I received the 1st one. I run a smart list to check those who were delivered email 4 and got 0 records. 

 

Is that how the engagement actually works? I'm under the impression the if you stop/paused the program and reactivated it, it should still detect the last email you received and send you the next email based on the content's order. Did i miss to do something prior to reactivating? 

 

Appreciate all your inputs. Thank you in advance.

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Best answer by Robert_Villanue

Hi, Erica,

 

Yes, I've changed the assets to a new one since I needed to create them using new template.

 

I'm just curious, is this how Marketo really works before or maybe it was recently changed due to an update?

 

By the way, your name is familiar. Does Maria from Finastra rings a bell? 😁

1 reply

E
Erica_Harris2
New Participant
April 9, 2020

Hi Robert,

You mentioned that you updated all email copies. It sounds like Marketo now sees these emails as new content. Have you changed the email assets themselves? If they have new IDs, Marketo will see them as new content, even if the name of the asset is the same.

- Erica

    Robert_Villanue
    Robert_VillanueAccepted solution
    New Participant
    April 13, 2020

    Hi, Erica,

     

    Yes, I've changed the assets to a new one since I needed to create them using new template.

     

    I'm just curious, is this how Marketo really works before or maybe it was recently changed due to an update?

     

    By the way, your name is familiar. Does Maria from Finastra rings a bell? 😁

    E
    Erica_Harris2
    New Participant
    April 14, 2020

    Yes, Marketo can only tell whether someone has received the asset by using the asset ID so if this has changed, it is, to Marketo, a new asset.

     

    Please mark my response as Solved if you're happy with it - thanks.

    Yes, I did work for Finastra amongst other customers! Same me... 😀

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