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Leticia_DoPrado
Leticia_DoPrado
New Participant
January 15, 2020
Question

"Registration Error" and ON24

  • January 15, 2020
  • 3 replies
  • 6529 views

Hi everyone,

We use ON24 for our webinars and we've never had this error before. Out of 50 people registered, 6 of them have a status of "Registration Error". Marketo doesn't notify me that there's an error. I found out because some of them reached out to me saying the link to join the webinar doesn't work. People register, but when they get the confirmation email from Marketo their unique URL to join the call doesn't show up.

Has anyone experienced this before? Was there a solution? What about anything to prevent this from happening again?

Thanks

-Leticia 

    3 replies

    Amy_Goldfine
    Amy_Goldfine
    New Participant
    April 2, 2020

    I can't help you with the ON24 part of it, but I can give you a tip about webinar reg errors. Create yourself an operational alert, better yet send it to an alias (webinars@yourcompany.com, marketing-ops@yourcompany.com, etc) so your team is alerted.

     

    Trigger the alert off Program status is changed, program is any, new status is Webinar > Registration error. Flow step is send alert. 

    Amy GoldfineMarketo Champion & Adobe Community Advisor
      C
      caycia92
      New Participant
      February 6, 2020

      I am running into this issue right now. Did you figure out the solution?

      SanfordWhiteman
      SanfordWhiteman
      New Participant
      January 15, 2020

      This just started happening at one of my clients. 

      It seems, at least for them, to have to do with email syntax validation suddenly being performed (incorrectly at that) by ON24.

      What are the domains for those 6? 

      A
      ajaymamgain1
      New Participant
      February 13, 2020

      Even we got the registration error  from on24 and it has happened twice in less than 20 days

      - Few registrants were failed with this error "FailedOn24 API call error; Response did not include an Event User ID" i 

      - Most of the registrants received empty value or broken link in "member.webinar url"  token in the Email.

      We tried to connect with on24 and they have denied any error from their end. Were you able to find any solution for this ?

      O
      olsonbd
      New Participant
      October 14, 2020
      @ajaymamgain1 wrote:

      Even we got the registration error  from on24 and it has happened twice in less than 20 days

      - Few registrants were failed with this error "FailedOn24 API call error; Response did not include an Event User ID" i 

      - Most of the registrants received empty value or broken link in "member.webinar url"  token in the Email.

      We tried to connect with on24 and they have denied any error from their end. Were you able to find any solution for this ?

      I'm seeing the same error. The Status Reason I'm seeing:

      “com.marketo.restclient.RestServiceException: Request not successful {"message":"Error registering with webinar provider. exception='On24 API call error; Response did not include an Event User ID'","status":"ERROR","errorCode":"operation failed"}, HTTP/1.0”

      Wondering if this may be related to the fact that I removed a program member prior to entering the On24 Event ID? Planning to clone under a new event ID if needed. Any other ideas?

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