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JonathanYa
New Participant
February 13, 2024
Solved

Rejecting form submission if email address already exists within Marketo

  • February 13, 2024
  • 1 reply
  • 2915 views

Hi all, is there a way to reject a form submission live (at the time of submission) if the email address already exists in our database? Or is there a way to stop a record from updating on the submission if the record has pre-existing values within certain fields? Thank you!

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Best answer by user81844

Once a field is updated with whatever value you would like, you can then block any field updates to that field.

Navigate to Admin > Field Management > drag in the field in question > Field Actions > Block Field Updates > check all the checkboxes.

Not sure about the first part of your question. Whats the use case? 

1 reply

U
user81844Accepted solution
New Participant
February 13, 2024

Once a field is updated with whatever value you would like, you can then block any field updates to that field.

Navigate to Admin > Field Management > drag in the field in question > Field Actions > Block Field Updates > check all the checkboxes.

Not sure about the first part of your question. Whats the use case? 

J
JonathanYaAuthor
New Participant
February 13, 2024

So we have a program that allows for a single user to be attached to multiple "accounts" and we want to ensure that the accounts stay separated in Marketo for the sake of reporting/visibility/post-creation flows. So instead of the user overwriting the field for the account that the email is attached to via form submission, we are forcing a rule that they must use a different email address with each account (whether it's a completely new address or they're adding a "+1" or similar to the end of the username). So the hope was to have a rejection message pop-up if they try to submit an email that already exists in our database with an account attached.

 

Appreciate the idea in regards to blocking field updates!

SanfordWhiteman
SanfordWhiteman
New Participant
February 13, 2024

It’s possible to create a lead lookup form, yes. It takes some fancy JS plus my existing SimpleDTO Pre-fill JS. If you stay tuned for a couple of weeks this is going on the official Products blog.

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