Removing non-openers of multiple emails | Community
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J
JLM-2
New Participant
July 31, 2020
Question

Removing non-openers of multiple emails

  • July 31, 2020
  • 1 reply
  • 2358 views

I want to remove people who receive 4 emails but do not open any of the 4 emails from the Nurture stream before they get the 5th email. What's the best way to do this? 

 

I set it up to 

1) Was sent <4 emails listed>

2) Not opened <4 emails listed>

constraint - 1 time

 

Will this work or am I missing something? I don't think this is really working.

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1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
July 31, 2020

1) Was sent <4 emails listed>

2) Not opened <4 emails listed>

I assume from your phrasing that you only used one Was Sent and one Not Opened with the multiple value chooser on each. That won't work. For the Was Sent you'll be checking if they got any of the 4, for example. You need to use individual filters and Advanced Filter logic.

    J
    JLM-2Author
    New Participant
    July 31, 2020

    So I need to say

    Sent EM 1

    and

    Not Opened EM 1

     

    and 

    Sent EM 2

    and

    Not Opened EM 2 

     

    and so on?

     

    JLM
    Balkar_Singh
    Balkar_Singh
    Community Manager
    July 31, 2020

    I'd say this is a reliable way to ensure that all emails are considered. Although, I have seen examples recently when these filters do account ALL values, but haven't used it as a direct combination of filters and advanced filter logic is more reliable. Would be great to know if we have observed the filters account for all values?

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