Solved
Removing people from an exhausted stream.
Can you remove people from exhausted streams? I know you can search for them but can you remove them from the nurturing program since we won't be adding any new content?
Michael_Florin-2Accepted solution
Level 10
October 10, 2024
As @uditmathur said, you can absolutely remove people from an Engagement Program entirely, but that's probably not what you want due to the loss of reporting data. But what's certainly a good idea is to move people who have exhausted all content - in a stream or in the whole program - into an empty stream named "No Engagement" or "Bad Exit". That would just store them in your EP, but the nasty "has exhausted content" lines in their activity streams are no longer written.
The "exhausted" status is Marketo's way of telling you that you need to do something. Either move your people into a stream where they would receive emails again or move them into an empty stream or remove them entirely. But don't let them sit in streams and keep on being exhausted every time the stream fires.