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Leticia_DoPrado
Leticia_DoPrado
New Participant
November 27, 2018
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Removing people from blacklist

  • November 27, 2018
  • 1 reply
  • 3768 views

Can we remove people from blacklists? If so, how?

Thanks!

-Leticia

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Best answer by Devraj_Grewal

Leticia,

Of course, you can run a smart campaign or a flow action for "change data value" and select the field "Black Listed" and from there you can mark it "True" or "False". I usually only reserve the blacklist for competitors and termed clients.

1 reply

Devraj_Grewal
Devraj_GrewalAccepted solution
New Participant
November 27, 2018

Leticia,

Of course, you can run a smart campaign or a flow action for "change data value" and select the field "Black Listed" and from there you can mark it "True" or "False". I usually only reserve the blacklist for competitors and termed clients.

    Leticia_DoPrado
    Leticia_DoPradoAuthor
    New Participant
    November 27, 2018

    Thank you! I need to read more about this to learn how these people get marked as black listed because some of them do not make too much sense to me.

      Grant_Booth
      Grant_Booth
      New Participant
      December 5, 2018

      Hi Laticia,
      Whatever process(es) set the Black Listed field are entirely custom to your Marketo. The system will not email anyone who has Black Listed = true, but there is nothing built into Marketo which changes the value of Black Listed. I recommend going to Admin > Field Management and searching for the field Black Listed there. When you click it, it should show a list of what campaigns are using that field, and you can use that to figure out what process is setting Black Listed = true.
      Grant

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