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Leticia_DoPrado
Leticia_DoPrado
Level 4
Nov 27, 2018 2:35 PM UTC
Solved

Removing people from blacklist

Can we remove people from blacklists? If so, how?

Thanks!

-Leticia

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Devraj_Grewal
Devraj_GrewalAccepted solution
Level 10
Nov 27, 2018 4:45 PM UTC

Leticia,

Of course, you can run a smart campaign or a flow action for "change data value" and select the field "Black Listed" and from there you can mark it "True" or "False". I usually only reserve the blacklist for competitors and termed clients.

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4 replies

Devraj_Grewal
Devraj_GrewalAccepted solution
Level 10
Nov 27, 2018 4:45 PM UTC

Leticia,

Of course, you can run a smart campaign or a flow action for "change data value" and select the field "Black Listed" and from there you can mark it "True" or "False". I usually only reserve the blacklist for competitors and termed clients.

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    Leticia_DoPrado
    Leticia_DoPradoAuthor
    Level 4
    Nov 27, 2018 5:06 PM UTC

    Thank you! I need to read more about this to learn how these people get marked as black listed because some of them do not make too much sense to me.

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      Grant_Booth
      Grant_Booth
      Level 9
      Dec 5, 2018 1:11 AM UTC

      Hi Laticia,
      Whatever process(es) set the Black Listed field are entirely custom to your Marketo. The system will not email anyone who has Black Listed = true, but there is nothing built into Marketo which changes the value of Black Listed. I recommend going to Admin > Field Management and searching for the field Black Listed there. When you click it, it should show a list of what campaigns are using that field, and you can use that to figure out what process is setting Black Listed = true.
      Grant

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