Reply-to mailbox managment

Question

Hi All. Hoping some of you can offer some advice.
 
I have a reply-to email address set-up as a shared mailbox that I currently monitor.
As we are a B2B business, we receive a lot of out of office replies.
I would like to be able to manage these replies in a more automated way. For example, Simple out of office replies could be deleted, Replies ref a contact retiring or leaving a company should be flagged to be removed from data, customer comments should be flagged for response etc.
 
As this is a shared mailbox, I am unable to apply rules in outlook. 
 
I would love to hear any suggestions.
 
Thanks

Michael_Florin-2 · Accepted Answer

If you want to automate your reply handling, you have to automate it where the replies hit. And that is either your Outlook or a 3rd party service. One of the 3rd parties that does that - probably even the only one - is

https://www.drift.com/platform/email/

See also:

https://www.marketingrockstarguides.com/siftrock-advances-email-reply-automation-3453/

SanfordWhiteman · Answer

As this is a shared mailbox, I am unable to apply rules in outlook.

Not sure I quite follow?

Any solution you choose will require that the Reply-To: domain be changed so replies go to a 3rd-party service, are filtered/processed there, and then the remaining unidentified replies can go to your shared mailbox. But if the rule is you can‘t “tamper” with the shared reply inbox at all, steering emails to another service would seem to violate that rule even more.

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