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Will_Warren1
Will_Warren1
New Participant
December 28, 2017
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Resetting a time delayed email

  • December 28, 2017
  • 1 reply
  • 3450 views

Hi All,

I am creating a Smart Campaign in an email program that involves an email waiting 25 days before it is sent. During that 25 days, is there a way to have the system reset that counter to start over if a certain data value changes? Any insight would be greatly appreciated.

Thanks.

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Best answer by SanfordWhiteman

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
December 28, 2017

Yes, you can have a separate SC listening on Data Value Changes that runs Remove from Flow on the other SC.

Will_Warren1
Will_Warren1Author
New Participant
December 28, 2017

Can you then put them back into the flow again to start over?

SanfordWhiteman
SanfordWhitemanAccepted solution
New Participant
December 28, 2017

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

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