Resetting a time delayed email | Community
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Will_Warren1
Will_Warren1
Level 2
Dec 28, 2017 9:55 PM UTC
Solved

Resetting a time delayed email

Hi All,

I am creating a Smart Campaign in an email program that involves an email waiting 25 days before it is sent. During that 25 days, is there a way to have the system reset that counter to start over if a certain data value changes? Any insight would be greatly appreciated.

Thanks.

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Dec 28, 2017 10:14 PM UTC

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

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7 replies

SanfordWhiteman
SanfordWhiteman
Level 10
Dec 28, 2017 10:05 PM UTC

Yes, you can have a separate SC listening on Data Value Changes that runs Remove from Flow on the other SC.

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Will_Warren1
Will_Warren1Author
Level 2
Dec 28, 2017 10:10 PM UTC

Can you then put them back into the flow again to start over?

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Dec 28, 2017 10:14 PM UTC

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

Translate
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