Resetting Lead Score (While Preserving One) | Community
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A
Anonymous
January 8, 2016
Solved

Resetting Lead Score (While Preserving One)

  • January 8, 2016
  • 3 replies
  • 3736 views

Hi everyone,

I would ideally like to reset my behavioral scores to 0, but I want to keep my demographic scores. Easy right?

But then I was the overall lead score (which is normally behavior + demographic) to be reset to the lead's demographic score. I tried to create a flow step that was "Change Lead Score to ={{demographic token}}, but the rule only allows for whole numbers.

Has anyone figure out a way to do something similar to this?

Thanks!

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Best answer by

Hi Vanessa,

I believe the = sign is what is causing the error in your flow. Try using just the token {{lead.Demographic Score}} in the "change data value" flow action like below:

3 replies

A
Anonymous
January 8, 2016

I'm curious about the "whole numbers" part. What do you mean by that?

A
Anonymous
January 11, 2016

This is the error I'm getting:

A
Anonymous
Accepted solution
January 11, 2016

Hi Vanessa,

I believe the = sign is what is causing the error in your flow. Try using just the token {{lead.Demographic Score}} in the "change data value" flow action like below:

    Josh_Hill13
    Josh_Hill13
    New Participant
    January 8, 2016

    Yes, use Change Data Value: Lead Score = {{lead.demographic score}} and that will work. It is the only way to do that math easily.

    A
    Anonymous
    January 11, 2016

    Hey Josh,

    That's what I thought I could do too, but I'm getting this error. Any ideas around it?

    A
    Anonymous
    January 11, 2016

    Hi Vanessa, you want to use the flow action "Change Data Value" and then you can select "Attribute" Lead Score and for "New Value" you will put {{lead.demographic score}}.

    A
    Anonymous
    January 8, 2016

    You can export the value from the demo score and re import it as the overall score

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