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New Participant
August 15, 2018
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Restoring Records from SFDC recycle bin

  • August 15, 2018
  • 2 replies
  • 2389 views

I have some logic in my Marketo instance such that if a record 'is deleted" in SFDC then it removes the record from ymMarketo instance

Recently there was a mass deletion of contact records in our SFDC instance. I have since restored those contact records in SFDC via the recycle bin.

I haven't seen those records show up in my Marketo database yet... will they come back via synch?

What is the best way to add them back into my Marketo database and make sure it inherits the old Marketo values from the SFDC record that was restored?

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Best answer by Amanda_Thomas6

I would just export from SFDC and import through Marketo. They will sync and merge (if you have 1:1). Your SFDC create date and MKTO create date will be different, but it should solve the issue.

2 replies

Amanda_Thomas6
Amanda_Thomas6Accepted solution
New Participant
August 16, 2018

I would just export from SFDC and import through Marketo. They will sync and merge (if you have 1:1). Your SFDC create date and MKTO create date will be different, but it should solve the issue.

Ronen-Was-SRpro
New Participant
August 16, 2018

Hello Raj,

Just to be sure I am adding this doc: Delete Person from SFDC - Marketo Docs - Product Documentation .

As it written in the doc" If you set Delete in Marketo to true and delete the people from Marketo and the leads from Salesforce, they are gone forever. This can't be undone."

How much time passed since you restored the records and they still didn't show up?

Ronen Wasserman