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Erik_Eaton
Erik_Eaton
Level 3
Oct 3, 2017 7:17 PM UTC
Solved

Revenue Cycle Model - unable to edit

Good Afternoon,

I am trying to edit a new revenue cycle model. When I click to edit no window pop-ups and nothing happens. The other features work, such as previewing, wondering if there is a work around or if I should just submit a trouble ticket?

Thank you!

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Gerard_Donnell4
Gerard_Donnell4Accepted solution
Level 9
Oct 10, 2017 3:06 PM UTC

Thanks Josh, I went ahead and dropped a ticket.

Cheers,

Erik


@Erik Eaton​ what browser are you using? Have you tried switching? These type of bugs sometimes occur for me in Chrome.  You either have to clear out your history or switch browser.  I have a Mac and swtich to Safari when things like this happen. If it then loads, it proves its a browser / caching issue.

Thanks,

Gerard

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7 replies

Josh_Hill13
Josh_Hill13
Level 10
Oct 3, 2017 9:47 PM UTC

did you block pop ups?

is it in Approved w/ Draft?

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    Erik_Eaton
    Erik_EatonAuthor
    Level 3
    Oct 3, 2017 10:06 PM UTC

    No pop up blocker, and its a new model not approved.

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    Josh_Hill13
    Josh_Hill13
    Level 10
    Oct 3, 2017 10:36 PM UTC

    I'd make a ticket. I do recall having a similar problem once using Safari or Chrome. One worked, one did not.

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