Revenue Cycle Modeler VS. Operational Campaigns | Community
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A
Anonymous
January 19, 2015
Solved

Revenue Cycle Modeler VS. Operational Campaigns

  • January 19, 2015
  • 3 replies
  • 2655 views
Hello All,

We are setting up our revenue cycle and for each Lead Stage we have one or two Lead Statuses (for more granularity).
Since the revenue cycle modeler cannot update anything else than the stage, I need an operational campaign for each status transition.
I am a bit reluctant to put the update of the stages in the modeler and the update of the statuses in Operational Campaigns.

Do you think it would make sense to build the modeler for reporting purposes only (with dummy transitions) and to only use operational campaigns to move the leads through statuses and stages?

Thanks a lot!

Jules
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Best answer by Josh_Hill13

YES.

This is the best (and really only) way to do this. Your RCM transitions have a basic trigger like "Revenue Stage Changes", but you put all of the logic into a series of campaigns in an Operational Program.

Depending on your transitions and other data needs, you may end up with 15-30 campaigns to manage it all.
 

3 replies

A
Anonymous
January 20, 2015
Thank you guys!
Kristen_Malkov1
Kristen_Malkov1
New Participant
January 19, 2015

I agree with Josh. A combo of both is best. 

I use the modeler to move leads to different stages based on our funnel definitions, then have an operational program that consists of trigger campaigns waiting for these stage transitions to update the stages within the operational programs. 

Josh_Hill13
Josh_Hill13Accepted solution
New Participant
January 19, 2015

YES.

This is the best (and really only) way to do this. Your RCM transitions have a basic trigger like "Revenue Stage Changes", but you put all of the logic into a series of campaigns in an Operational Program.

Depending on your transitions and other data needs, you may end up with 15-30 campaigns to manage it all.
 

    A
    Anonymous
    June 30, 2016

    In re-opening this discussion, I'm taking this approach in updating a RCM; however, I'm curious about one thing. What is the advantage of having a lifecycle status field AND the revenue stage, when the revenue stage always tracks the lifecycle stage and the lead lifecycle campaigns are always updating both? Is it because you can use the lifecycle stage field as a column in a view but not the revenue stage? I think I've answered my own question, but it is worth putting it up here because I couldn't find this info anywhere.

    @Josh Hill​ @Kristen Malkovich​ would appreciate any further insights on this?

    Thanks

    Josh_Hill13
    Josh_Hill13
    New Participant
    June 30, 2016

    There's a presentation I did with Jeff last Summit. Please look it up.

    The advantage of the separate field is you can then display this data in SFDC and retain it, rather than relying on having Marketo. So it's not just about data retention in case you switch vendors, but also so you can use the data in SFDC or other reporting tools.

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