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A
Anonymous
January 23, 2017
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Revenue Explorer disappeared?

  • January 23, 2017
  • 1 reply
  • 1684 views

I have been using Revenue Explorer for sometime but last month it disappeared from my menu options. My company has not dropped it. Anyone know why this would happen? I've got access to everything in Marketo.

Thanks!

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Best answer by Grégoire_Miche2

Hi Rachel,

Go to admin -> users & role and check your user role.

If you are not admin, it may be because the advanced analytics has been removed from your role. Just add it back.

If your are an admin, they you have a provisioning problem and you should call in your customer success Manager. This can be linked to the renewal of your contract and change in the licensing model.

-Greg

1 reply

Grégoire_Miche2
Grégoire_Miche2Accepted solution
New Participant
January 23, 2017

Hi Rachel,

Go to admin -> users & role and check your user role.

If you are not admin, it may be because the advanced analytics has been removed from your role. Just add it back.

If your are an admin, they you have a provisioning problem and you should call in your customer success Manager. This can be linked to the renewal of your contract and change in the licensing model.

-Greg

A
Anonymous
January 23, 2017

Thanks for the help! Looks like we'll have to call in.

Grégoire_Miche2
Grégoire_Miche2
New Participant
January 23, 2017

Hi again,

Support will not help you on provisioning issues.The CSM or your Marketo sales rep will be a better call.

-Greg

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